Relationship Officer - uBank (Ajman, AE, 1843)

Abu Dhabi Commercial Bank
Ajman
Workplace: OnsiteFull timeAED 5,000 - 7,000 monthlyFunction: SalesEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Attention to detail"]

Support the delivery of uBank services by managing customer interactions, executing transactions, and promoting banking solutions to improve customer satisfaction and drive growth. Identify cross-sell, upsell, and retention opportunities through new sales leads and relationship development. Ensure compliance with policies and regulatory requirements, resolve or escalate customer issues, and maintain accurate records and reporting. Work flexibly across mall/shift branches with scheduled morning/evening hours.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
1 day ago

Relationship Officer - uBank (Ajman, AE, 1843)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support the delivery of uBank services by managing customer interactions, executing transactions, and promoting banking solutions to improve customer satisfaction and drive growth. Identify cross-sell, upsell, and retention opportunities through new sales leads and relationship development. Ensure compliance with policies and regulatory requirements, resolve or escalate customer issues, and maintain accurate records and reporting. Work flexibly across mall/shift branches with scheduled morning/evening hours.
Location: Ajman
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Manage customer interactions for uBank service delivery, executing transactions and promoting banking solutions to enhance customer satisfaction and support business growth.
  • •Execute banking transactions and respond to customer inquiries while maintaining high service quality.
  • •Identify new sales leads and relationship development opportunities to drive cross-sell, upsell, and retention.
  • •Adhere to relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity.
  • •Identify, resolve, or escalate customer issues and maintain accurate records and reporting for performance tracking.

Pay and Benefits

Salary: AED 5,000 - 7,000 monthly
Perks:Health InsuranceLife InsuranceAccident InsurancePaid LeaveEducation AssistanceEmployee Discounts

Key Requirements

  • •At least 3 years of experience in banking or a customer service role.
  • •Bachelor’s degree in Business, Finance, or a related field.
  • •Excellent English communication skills.
  • •Flexible to working in mall/shift branches with two shifts and day coverage across 7 days.
  • •Ability to adhere to relevant policies, procedures, and regulatory requirements to mitigate risk and maintain operational integrity.
Experience:BankingCustomer service
Education:Bachelor's in Business, Finance, or related field
Skills:Customer serviceCommunicationProblem-solvingAttention to detail
Languages:English

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
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Glassdoor: 3.6
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