Customer service - Biggest Telecom company in the US - AG

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Problem-solving","Communication","Customer service","Professional phone etiquette"]

Provide exceptional customer support by handling inquiries, resolving issues, and ensuring high customer satisfaction. You’ll communicate professionally with efficiency and empathy, using effective phone etiquette and clear problem-solving to deliver tailored solutions that improve the overall customer experience. This is a full-time on-site customer service role based in Alexandria, welcoming fresh graduates and dropouts who are ready to deliver outstanding service.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer service - Biggest Telecom company in the US - AG

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide exceptional customer support by handling inquiries, resolving issues, and ensuring high customer satisfaction. You’ll communicate professionally with efficiency and empathy, using effective phone etiquette and clear problem-solving to deliver tailored solutions that improve the overall customer experience. This is a full-time on-site customer service role based in Alexandria, welcoming fresh graduates and dropouts who are ready to deliver outstanding service.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Deliver exceptional customer support by addressing inquiries and resolving issues.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain high levels of customer satisfaction.

Key Requirements

  • •Fluency in English at B2/C1 level is required.
  • •Strong skills in customer service and customer support.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Passionate about delivering outstanding service and enjoying problem-solving in a fast-paced environment.
  • •Fresh grads and dropouts are welcome to apply.
Skills:EmpathyProblem-solvingCommunicationCustomer serviceProfessional phone etiquette
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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