Claims Delivery Management Lead (Cambridge, ON, CA, N3C 4N6)

Shape and execute the claims servicing strategy by leading day-to-day operations, driving operational excellence, and building a high-performing leadership team. Translate company priorities into measurable plans, manage inventory and workloads, and monitor KPIs and trends to close performance gaps. Coach and develop Claims Managers and leaders, champion a customer-centric culture, and ensure strong operational controls, sound claims decision-making, and adherence to policies and regulatory requirements in a hybrid environment.