Technical Support Engineer

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide technical support to the solar customer base in the Oceania region, documenting support cases in line with international standards. Follow defined support communication channels and processes, and actively collaborate to improve products, processes, and tools by sharing feedback. Coordinate and document support services with management, and may support national and international projects (e.g., CRM, Contact Center, SOS) and internal training activities.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support for the solar customer base in the Oceania region.
•Document support cases with customers according to international standards.
•Follow defined communications channels and support processes.
•Collaborate on continuous improvement of products, processes, and tools through feedback.
•Coordinate, complete, and document support-related services in agreement with management.

Key Requirements

•Engineering graduate in Electrical/Electronics with 3–5 years of relevant solar industry experience.
•Experience supporting customers at international companies (technical customer support desirable).
•Fluent English skills (spoken and written) for daily communication with international colleagues and customers.
•Willingness to work early morning shifts.
•Ability to document support cases according to international standards and support processes.

Experience:3-5 yearsSolar industry

Education:Bachelor's in Electrical/ Electronics

Skills:CommunicationCollaborationProblem-solvingProactive improvement

Languages:English

Tech Stack:CRMContact CenterSOS

Company Brief

Fronius International

Industry: Industrial Machinery

Website

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Fronius International

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support for the solar customer base in the Oceania region.
•Document support cases with customers according to international standards.
•Follow defined communications channels and support processes.
•Collaborate on continuous improvement of products, processes, and tools through feedback.
•Coordinate, complete, and document support-related services in agreement with management.

Key Requirements

•Engineering graduate in Electrical/Electronics with 3–5 years of relevant solar industry experience.
•Experience supporting customers at international companies (technical customer support desirable).
•Fluent English skills (spoken and written) for daily communication with international colleagues and customers.
•Willingness to work early morning shifts.
•Ability to document support cases according to international standards and support processes.

Experience:3-5 yearsSolar industry

Education:Bachelor's in Electrical/ Electronics

Skills:CommunicationCollaborationProblem-solvingProactive improvement

Languages:English

Tech Stack:CRMContact CenterSOS

Company Brief

Fronius International

Industry: Industrial Machinery

Website