NTT

3 months ago

MS Engineer (L1) Japanese-speaking

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Last checked: 5 hours agoStatus: Live

Reposted: first listed 5 hours ago

Job Summary

Serve as the first point of contact for clients, keeping IT infrastructure and systems running smoothly. Monitor client solutions, handle standard, low-complexity incidents and service requests, investigate first-line issues, and identify root causes. Provide support via phone, ITSM tickets, or chat, log cases in helpdesk/CRM/ticketing tools, and perform routine maintenance like patching and configuration changes to meet SLAs.

Location: Cyberjaya

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Respond to calls, emails, and chats from customers and meet their needs or route requests appropriately.
•Provide technical support for operational or maintenance of personal computers, applications, and peripherals using documented procedures.
•Monitor client infrastructure and solutions, identify issues proactively, and resolve standard/low-complexity incidents.
•Investigate first-line incidents to determine root causes and resolve problems or escalate when needed.
•Log all calls and support activities accurately in helpdesk database/CRM/ticketing systems and ensure SLA compliance.

Key Requirements

•Diploma/degree in IT or Computer Science (open to fresh graduates).
•Minimum 1–2 years of related IT helpdesk or customer service experience preferred (not required).
•Basic IT skills and ability to use a PC daily.
•Advanced to fluent Japanese (reading, writing, speaking) for non-native/local Japanese-speaking candidates (minimum JLPT N3).
•For Japanese native candidates, intermediate to business-level English.

Experience:1-2 yearsIT helpdesk

Education:

Skills:Customer serviceTroubleshootingIncident investigationCommunicationAttention to detail

Languages:JapaneseEnglish

Tech Stack:ITSMTicketing systemHelpdesk databaseCRMChat support

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT