Service Operations Manager - Medical Device (Bedford, MA / Plymouth, MN)

Philips
Minneapolis, Boston
Workplace: OnsiteFull timeUSD 158,000 - 270,000 annuallyFunction: Business OperationsExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Accountability","Cross-functional collaboration","Problem-solving"]

Lead the end-to-end service operations strategy for a medical device portfolio, building a scalable field service and repair model. Own service performance through KPI management, cost control, productivity improvements, and scalable offerings. Build and develop teams across field service, technical support, and depot/repair operations, and establish regulated-service infrastructure, quality systems, and operational metrics. Partner with centralized service to align governance, integrate systems, and drive cross-functional service readiness and continuous improvement.

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Philips
Philips
2 hours ago

Service Operations Manager - Medical Device (Bedford, MA / Plymouth, MN)

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Job Summary

Lead the end-to-end service operations strategy for a medical device portfolio, building a scalable field service and repair model. Own service performance through KPI management, cost control, productivity improvements, and scalable offerings. Build and develop teams across field service, technical support, and depot/repair operations, and establish regulated-service infrastructure, quality systems, and operational metrics. Partner with centralized service to align governance, integrate systems, and drive cross-functional service readiness and continuous improvement.
Location: Minneapolis, Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and execute the end-to-end service strategy for the portfolio, building a scalable service model and owning KPI-driven performance, cost control, and productivity improvements.
  • •Build, lead, and develop service organization capabilities across field service, technical support, and depot/repair operations, including hiring, onboarding, coaching, and performance management.
  • •Establish regulated medical device service operations infrastructure, including procedures, repair processes, technical documentation, training programs, support tools, and operational metrics.
  • •Partner with Philips North America Central Service to align service delivery models, governance, systems, processes, and ensure compliance with quality, regulatory, and safety requirements.
  • •Drive cross-functional service readiness for new product introductions and lifecycle management using service analytics, customer feedback, and operational insights for continuous improvement.
Travel: Medium travel

Pay and Benefits

Salary: USD 158,000 - 270,000 annually
Perks:401kHsaPaid Leave

Key Requirements

  • •7+ years of progressive service leadership experience with 3+ years of people management.
  • •Experience leading field service, depot/repair operations, technical support, customer support, or service operations, including building or transforming service organizations.
  • •Ability to build scalable operating models, processes, training programs, and performance management systems.
  • •Strong business acumen using metrics to improve productivity, control costs, enhance quality, and increase customer satisfaction.
  • •Comfort working in regulated environments, ideally within medical devices/healthcare technology/life sciences, with quality systems and regulatory understanding.
Experience:7+ yearsMedical devicesHealthcare technologyLife sciences
Education:Bachelor's
Skills:LeadershipCoachingAccountabilityCross-functional collaborationProblem-solving
Tech Stack:KPI managementQuality systemsOperational metricsService analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn