Online Leads - Tarlac

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Multitasking","Crm","Verbal communication","Written communication","Reading skills","Keyboard","Microsoft Office"]

Customer Service Consultants handle inbound calls to provide exceptional service, respond to product inquiries, process payments, and perform general account maintenance. The role may include up-selling to new products, and requires clear communication across CRM tools in a high-volume environment.

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FursaFursa
Sutherland
Sutherland
2 years ago

Online Leads - Tarlac

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Customer Service Consultants handle inbound calls to provide exceptional service, respond to product inquiries, process payments, and perform general account maintenance. The role may include up-selling to new products, and requires clear communication across CRM tools in a high-volume environment.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the point of contact and answer inbound calls to provide exceptional customer service to consumers
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • •Up-selling customers to new products or services may be encouraged
  • •Provide accurate information and assist customers through CRM applications as needed
  • •Maintain professionalism and clear communication to ensure customer satisfaction

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills with several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:Telecommunications
Education:High School
Skills:CommunicationCustomer serviceMultitaskingCrmVerbal communicationWritten communicationReading skillsKeyboardMicrosoft Office
Languages:English
Tech Stack:CRMMicrosoft OutlookMicrosoft WordMicrosoft Excel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor