Procor Csh Payms and Recs (Azcapotzalco, Ciudad de México, MX, 02230)

HSBC
Mexico
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Negotiation","Analytical thinking","Decision-making","Ownership","Collaboration"]

Provide end-to-end support for key corporate clients using HSBC host-to-host electronic channels, acting as a single point of contact for incident handling and accurate payment file processing. Advise clients on using electronic channels (e.g., MiVision and DQM), champion service delivery as a subject matter expert, and coordinate with internal/external stakeholders to track escalated cases through resolution.

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HSBC
HSBC
3 hours ago

Procor Csh Payms and Recs (Azcapotzalco, Ciudad de México, MX, 02230)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide end-to-end support for key corporate clients using HSBC host-to-host electronic channels, acting as a single point of contact for incident handling and accurate payment file processing. Advise clients on using electronic channels (e.g., MiVision and DQM), champion service delivery as a subject matter expert, and coordinate with internal/external stakeholders to track escalated cases through resolution.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Serve as a single point of contact for program administrators, treasurers, and finance managers to handle incidents and ensure correct processing of payment files and inbound transactions.
  • •Provide technical guidance to clients on electronic channels such as MiVision and DQM.
  • •Act as a services champion/subject matter expert for relationship managers and sales managers to structure transactions and deliver service advisory solutions.
  • •Ensure positive customer experiences through support and advice on comprehensive solutions for connected corporate clients.
  • •Maintain regular dialogue with global businesses to align objectives and manage escalated cases through investigation, escalation, confirmation of correct file application, and closure.

Key Requirements

  • •Bachelor’s degree in Systems Engineering, Computer Science, or related field.
  • •Minimum 1 year of experience in service and technical support.
  • •Intermediate English proficiency.
  • •Experience using Group systems (Hogan, Lotus Notes, TEF, SPEI).
  • •Intermediate Excel skills and strong analytical, decision-making, and teamwork abilities.
Experience:BankingTransaction bankingPaymentsTechnical support
Education:Bachelor's in Systems Engineering, Computer Science, or related field
Skills:NegotiationAnalytical thinkingDecision-makingOwnershipCollaboration
Languages:English
Tech Stack:MiVisionDQMConexión CorporativaConnet HeritageConnect DigitalHost-to-Host (H2H)HoganLotus NotesTEFSPEIExcelSAP SuccessFactors

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn