Customer Service Representative

Ferguson
United States
Workplace: HybridFull timeUSD 15 - 19.04 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Multitasking","Problem-solving","Organizational skills","Integrity"]

Handle inbound calls and provide outstanding customer service by answering questions, resolving concerns, placing orders, and supporting Ferguson.com customers with troubleshooting and guidance. Use Salesforce CRM to manage customer interactions and identify/escalate priority issues. Improve processes and help achieve team goals while maintaining reliable remote work practices and adhering to customer service, data privacy, and security procedures.

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FursaFursa
Ferguson
Ferguson
1 day ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle inbound calls and provide outstanding customer service by answering questions, resolving concerns, placing orders, and supporting Ferguson.com customers with troubleshooting and guidance. Use Salesforce CRM to manage customer interactions and identify/escalate priority issues. Improve processes and help achieve team goals while maintaining reliable remote work practices and adhering to customer service, data privacy, and security procedures.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Use Salesforce CRM and phone to manage customer relationships and interactions.
  • •Answer calls from internal and external customers with general information, and address and resolve concerns or questions.
  • •Place orders via inbound phone calls and provide pre- and post-order support.
  • •Provide website support, including troubleshooting issues and administering guidance on website features.
  • •Identify and escalate priority issues to appropriate channels while improving processes and customer satisfaction.

Pay and Benefits

Salary: USD 15 - 19.04 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1-2 years of Trilogie experience and manual order placement.
  • •Understanding of Ferguson blended products.
  • •Strong communication skills, including reading, writing, and composing professional emails.
  • •Ability to manage time, priorities, and workload independently and with supervision.
  • •Reliable, punctual, and consistent with high integrity and professionalism.
Skills:CommunicationMultitaskingProblem-solvingOrganizational skillsIntegrity
Tech Stack:SalesforceCRMTrilogieMicrosoft OfficeFerguson.com

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn