Customer Support Associate (f/m/d)

Moss
Berlin
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Analytical","Detail-oriented","Organized","Customer-oriented"]

Join a fast-growing FinTech as an entry-level Customer Support Specialist in Berlin. You’ll act as a key operational contact for German customers, learn our product deeply, tackle complex customer issues, collaborate across Compliance, Product and Risk, and help improve processes to enhance customer experience, with a clear path from Junior to Senior Specialist.

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Moss
Moss
4 months ago

Customer Support Associate (f/m/d)

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Last checked: 16 hours agoStatus: Live

Job Summary

Join a fast-growing FinTech as an entry-level Customer Support Specialist in Berlin. You’ll act as a key operational contact for German customers, learn our product deeply, tackle complex customer issues, collaborate across Compliance, Product and Risk, and help improve processes to enhance customer experience, with a clear path from Junior to Senior Specialist.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as a key operational contact for our German customers across phone, chat, and email—providing clear solutions while building trust and confidence.
  • •Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs.
  • •Analyze and resolve complex customer cases, identifying root causes, assessing risks, and escalating where needed.
  • •Collaborate with Compliance, Product, Risk, and other Operations colleagues to resolve cases and improve internal workflows.
  • •Improve processes by applying strong data and operational discipline and contributing ideas to enhance customer experience.

Pay and Benefits

Perks:Learning BudgetEquity

Key Requirements

  • •A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
  • •Native-level German (C2) and strong English skills (min. C1)
  • •Dutch language skills are a strong plus
  • •A strong interest in FinTech, financial processes, or operational excellence
  • •A proactive, hands-on mindset and willingness to take ownership
Experience:FinTechSaaS
Education:Bachelor's
Skills:CommunicationAnalyticalDetail-orientedOrganizedCustomer-oriented
Languages:GermanEnglish

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
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