Technical Account Manager, EMEA

Hightouch
Europe
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Project management","Troubleshooting","Problem-solving","Cross-functional collaboration"]

Serve as the technical bridge between Hightouch and its largest Fortune 5000 customers across EMEA, owning the journey from kickoff and onboarding through retention and expanded adoption. You’ll be a product expert who uncovers complex customer use cases, delivers proactive technical guidance, manages customer-facing technical projects, and partners with Sales, Support, and Engineering to surface escalations and improvements. Focus is on ensuring customers realize full platform value.

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Hightouch
Hightouch
2 days ago

Technical Account Manager, EMEA

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Job Summary

Serve as the technical bridge between Hightouch and its largest Fortune 5000 customers across EMEA, owning the journey from kickoff and onboarding through retention and expanded adoption. You’ll be a product expert who uncovers complex customer use cases, delivers proactive technical guidance, manages customer-facing technical projects, and partners with Sales, Support, and Engineering to surface escalations and improvements. Focus is on ensuring customers realize full platform value.
Location: Europe
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Oversee the full customer journey from kickoff and onboarding through continued customer success and increased adoption for large enterprise accounts.
  • •Own retention and expansion outcomes for the largest customers as a key member of the Customer Success team.
  • •Deliver timely, organized technical onboarding using project management to ensure customers realize the full value of the platform.
  • •Provide clear proactive technical guidance and expertise across Hightouch products.
  • •Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations and surface use cases and problems to Engineering.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •5+ years of experience in a client-facing and/or technology-focused role combining business experience and technical acumen.
  • •Experience managing and executing technical projects with a customer-first attitude and strong empathy.
  • •Excellent project management and communication skills.
  • •Proven ability to quickly learn new technologies and understand complex systems (e.g., SQL, databases, APIs, reporting tools).
  • •Strong troubleshooting and problem-solving skills with a continuous desire to improve technical acumen.
Experience:5+ years
Skills:CommunicationProject managementTroubleshootingProblem-solvingCross-functional collaboration
Tech Stack:SQLDatabasesAPIsReporting tools

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn