Marketing Operations Executive

American Express
Taipei
Workplace: HybridFull timeFunction: Marketing & GrowthSkills: ["Attention to detail","Accuracy","Execution quality","Vendor management","Cross-functional collaboration","Communication","Curiosity"]

Drive operational excellence for premium card products and customer engagement programs, from renewal gift fulfillment and benefit administration to vendor coordination and process documentation. Support digital marketing execution by managing Facebook content and coordinating campaign operations. Use data analysis and AI-enabled tools to improve efficiency, automate repetitive work, and deliver accurate, compliant customer experiences across cross-functional teams.

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American Express
American Express
1 day ago

Marketing Operations Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Drive operational excellence for premium card products and customer engagement programs, from renewal gift fulfillment and benefit administration to vendor coordination and process documentation. Support digital marketing execution by managing Facebook content and coordinating campaign operations. Use data analysis and AI-enabled tools to improve efficiency, automate repetitive work, and deliver accurate, compliant customer experiences across cross-functional teams.
Location: Taipei
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end product operations, including renewal gift fulfillment, customer benefit administration, and operational support for premium card products.
  • •Coordinate product communication updates to ensure content is accurate, compliant, and delivered on schedule.
  • •Develop and maintain operational processes and documentation to support consistent execution.
  • •Plan and execute customer engagement initiatives, including birthday gift programs, and manage vendors, budgets, and timelines.
  • •Maintain and manage the Facebook channel and support digital marketing campaigns through operational coordination and content management.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid ParentalRetirement

Key Requirements

  • •2 years of experience in Marketing Operations, CRM, Digital Marketing, Project Management, Product Operations, or related functions.
  • •Exceptional attention to detail with a strong commitment to accuracy and execution quality.
  • •Experience working with external vendors and cross-functional stakeholders.
  • •Demonstrated curiosity about AI and emerging technologies, with experience using tools such as ChatGPT, Microsoft Copilot, Power Automate, or similar solutions.
  • •Basic understanding of SQL, Python, APIs, and automation workflows (hands-on coding not required).
Experience:CRMDigital MarketingProduct OperationsMarketing Operations
Skills:Attention to detailAccuracyExecution qualityVendor managementCross-functional collaborationCommunicationCuriosity
Languages:EnglishMandarin
Tech Stack:ChatGPTMicrosoft CopilotPower AutomateSQLPythonAPIsAutomation workflowsCMSDigital content managementMarTechFacebook

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn