Columbia Sportswear Company

3 months ago

Director, Customer Engagement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Director overseeing wholesale customer engagement and cross‑functional operations across North America, modernizing processes with wholesale partners, driving profitable growth, and leading transformation of the wholesale customer operations across the region.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Build and maintain strong relationships with wholesale partners’ supply chain and buying teams to improve service and operating margins.
•Lead cross‑functional initiatives across Sales, Planning, Fulfillment, Distribution, Logistics, and Finance to drive adoption of new processes and tools.
•Diagnose root causes across the order‑to‑delivery lifecycle and lead cross‑functional solutions to improve KPIs like OTIF and fill rate.
•Lead cross‑functional programs from concept to execution with measurable outcomes and define milestones for accountability.
•Deliver a modern operating model that scales, reduces friction, and improves service and profitability across internal teams and wholesale partners.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsuranceDisabilityEmployee DiscountsTime OffWellness Stipend

Key Requirements

•Bachelor’s degree in business, supply chain, or related field; advanced degree preferred.
•10+ years of experience in wholesale operations, supply chain, customer operations, or related fields.
•5+ years of people leadership experience, including developing teams and evolving organizational capabilities.
•Apparel/footwear or consumer goods industry experience strongly preferred.
•Proven experience leading cross‑functional programs and operating model redesigns.

Experience:10+ yearsWholesaleSupply chainConsumer goods

Education:Bachelor's

Skills:LeadershipInfluencingCommunicationChange managementStakeholder management

Languages:English

Tech Stack:PLMERPEDIAPIDigital collaboration tools

Company Brief

Columbia Sportswear Company

Designs, manufactures, and markets outdoor apparel, footwear, accessories, and equipment under brands including Columbia, Sorel, and Mountain Hardwear, serving consumers globally with performance-driven products for outdoor activities.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Portland, United States

Founded: 1938

Website LinkedIn

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Columbia Sportswear Company

3 months ago

Director, Customer Engagement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Build and maintain strong relationships with wholesale partners’ supply chain and buying teams to improve service and operating margins.
•Lead cross‑functional initiatives across Sales, Planning, Fulfillment, Distribution, Logistics, and Finance to drive adoption of new processes and tools.
•Diagnose root causes across the order‑to‑delivery lifecycle and lead cross‑functional solutions to improve KPIs like OTIF and fill rate.
•Lead cross‑functional programs from concept to execution with measurable outcomes and define milestones for accountability.
•Deliver a modern operating model that scales, reduces friction, and improves service and profitability across internal teams and wholesale partners.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsuranceDisabilityEmployee DiscountsTime OffWellness Stipend

Key Requirements

•Bachelor’s degree in business, supply chain, or related field; advanced degree preferred.
•10+ years of experience in wholesale operations, supply chain, customer operations, or related fields.
•5+ years of people leadership experience, including developing teams and evolving organizational capabilities.
•Apparel/footwear or consumer goods industry experience strongly preferred.
•Proven experience leading cross‑functional programs and operating model redesigns.

Experience:10+ yearsWholesaleSupply chainConsumer goods

Education:Bachelor's

Skills:LeadershipInfluencingCommunicationChange managementStakeholder management

Languages:English

Tech Stack:PLMERPEDIAPIDigital collaboration tools

Company Brief

Columbia Sportswear Company

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Portland, United States

Founded: 1938

Website LinkedIn