Tenable

2 weeks ago

Senior Customer Success Manager - Federal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own strategic Federal customer accounts as a trusted advisor, driving retention, expansion, and satisfaction. Lead onboarding for complex accounts, monitor customer health, and mitigate adoption risks using measurable metrics. Execute renewal and expansion strategies aligned with MEDDPICC, coordinate cross-functional teams, and advocate customer feedback to influence product roadmaps and service enhancements. Mentor Associate and Customer Success Managers while refining customer success frameworks and tools.

Location: Columbia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as a trusted advisor for strategic Federal accounts to drive retention, expansion, and satisfaction.
•Lead onboarding for high-value or complex accounts and establish success foundations.
•Own renewal and expansion strategies using MEDDPICC and adoption/satisfaction metrics.
•Proactively monitor customer health metrics to identify risks and implement advanced adoption strategies.
•Collaborate cross-functionally and mentor Associate and Customer Success Managers while capturing feedback to influence roadmaps and enhancements.

Travel: Low travel

Pay and Benefits

Salary: USD 38.7 - 51.52

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401kEquityFlexible SpendingEapEducation AssistanceParental LeavePaid LeavePaid Holidays

Key Requirements

•BA/BS degree or equivalent work experience, with 8+ years in customer-facing roles and 5+ years in account management, sales, or similar retention/growth work.
•Proven experience managing high-value SaaS or subscription-based accounts with measurable adoption and outcome delivery.
•Strong relationship management with the ability to engage senior stakeholders and align solutions to business objectives.
•Demonstrated success meeting renewal and expansion targets while maintaining high customer satisfaction.
•Customer Success best-practices expertise, including metrics-driven approaches to customer health and adoption.

Experience:8+ yearsSaaSSubscription-based

Education:Bachelor's

Skills:Relationship managementCommunicationProblem-solvingTime managementMentoring/coaching

Languages:English

Tech Stack:Salesforce.comGoogle Suite

Company Brief

Tenable

Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbia, United States

Founded: 2002

Website LinkedIn

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Tenable

2 weeks ago

Senior Customer Success Manager - Federal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Columbia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as a trusted advisor for strategic Federal accounts to drive retention, expansion, and satisfaction.
•Lead onboarding for high-value or complex accounts and establish success foundations.
•Own renewal and expansion strategies using MEDDPICC and adoption/satisfaction metrics.
•Proactively monitor customer health metrics to identify risks and implement advanced adoption strategies.
•Collaborate cross-functionally and mentor Associate and Customer Success Managers while capturing feedback to influence roadmaps and enhancements.

Travel: Low travel

Pay and Benefits

Salary: USD 38.7 - 51.52

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401kEquityFlexible SpendingEapEducation AssistanceParental LeavePaid LeavePaid Holidays

Key Requirements

•BA/BS degree or equivalent work experience, with 8+ years in customer-facing roles and 5+ years in account management, sales, or similar retention/growth work.
•Proven experience managing high-value SaaS or subscription-based accounts with measurable adoption and outcome delivery.
•Strong relationship management with the ability to engage senior stakeholders and align solutions to business objectives.
•Demonstrated success meeting renewal and expansion targets while maintaining high customer satisfaction.
•Customer Success best-practices expertise, including metrics-driven approaches to customer health and adoption.

Experience:8+ yearsSaaSSubscription-based

Education:Bachelor's

Skills:Relationship managementCommunicationProblem-solvingTime managementMentoring/coaching

Languages:English

Tech Stack:Salesforce.comGoogle Suite

Company Brief

Tenable

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbia, United States

Founded: 2002

Website LinkedIn