Patient Care Coordinator-St. Augustine, FL

Sonova
United States
Workplace: OnsiteFull timeUSD 17 - 18 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Professional communication","Relationship building","Customer service","Organization","Attention to detail"]

Coordinate day-to-day patient support in the clinic by greeting patients, scheduling and confirming appointments, completing intake and benefit checks, and answering first-level questions. Manage patient files and payments, place outbound calls for follow-up scheduling, and process repairs under clinical supervision. Handle orders, inventory, equipment/facility requests, and daily deposits while supporting community outreach events.

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FursaFursa
Sonova
Sonova
3 days ago

Patient Care Coordinator-St. Augustine, FL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate day-to-day patient support in the clinic by greeting patients, scheduling and confirming appointments, completing intake and benefit checks, and answering first-level questions. Manage patient files and payments, place outbound calls for follow-up scheduling, and process repairs under clinical supervision. Handle orders, inventory, equipment/facility requests, and daily deposits while supporting community outreach events.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Greet patients professionally and provide first-level support, including answering questions and checking patients in/out.
  • •Schedule, confirm, and manage appointments; place outbound calls for follow-up hearing tests and consultations.
  • •Verify insurance benefits and authorization, collect intake forms, and maintain patient files/notes.
  • •Process payments, complete benefit checks, and process repairs under supervision of a licensed Hearing Care Professional.
  • •Manage orders, inventory, equipment and facility requests, daily bank deposits and reports, and support monthly community outreach events.

Pay and Benefits

Salary: USD 17 - 18 hourly
Perks:401kHealth InsuranceDentalVisionHearing AidsPaid LeaveHoliday TimeIdentity Protection

Key Requirements

  • •Previous customer service experience required.
  • •Experience/knowledge with hearing aids is a plus.
  • •2+ years in a health care environment is preferred.
  • •Knowledge of HIPAA regulations.
  • •High school diploma (or equivalent) and associates degree preferred.
Experience:2+ yearsHealthcare
Education:High School
Skills:Professional communicationRelationship buildingCustomer serviceOrganizationAttention to detail
Tech Stack:Microsoft OfficeOutlookHIPAAEMR/EHRHireVue

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website