Keyholder, 12 South

Away
Nashville
Workplace: OnsiteFull timeUSD 20 - 20 hourlyFunction: OtherSkills: ["Leadership","Communication","Coaching","Collaboration","Reliability"]

Lead the in-store experience for Away’s 12 South team by delivering exceptional customer service and brand standards. Drive personalized, memorable interactions, own retail process and operational success, and hit individual KPIs and sales goals. Support store success by coaching and developing retail associates, assisting with onboarding, and partnering with store management on marketing events and store programming.

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Away
Away
1 week ago

Keyholder, 12 South

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the in-store experience for Away’s 12 South team by delivering exceptional customer service and brand standards. Drive personalized, memorable interactions, own retail process and operational success, and hit individual KPIs and sales goals. Support store success by coaching and developing retail associates, assisting with onboarding, and partnering with store management on marketing events and store programming.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Deliver best-in-class customer service and embody Away brand standards and core values.
  • •Create personalized, memorable customer experiences that drive community and connection.
  • •Own the success of in-store processes and operations.
  • •Meet individual KPI expectations and sales goals while supporting overall store success.
  • •Lead, support, and guide a team of retail associates, including onboarding, coaching, and feedback; partner with store management on marketing events and store programming.

Pay and Benefits

Salary: USD 20 hourly
Perks:Health Insurance401kPaid LeaveProduct Stipend

Key Requirements

  • •Ability to serve as a retail, customer service, or hospitality leader who inspires others and drives results.
  • •Comfort communicating and using coaching and feedback to develop team members.
  • •Strong collaboration skills with a passion for people and uniting the team to work together.
  • •Reliable, solution-oriented mindset with commitment to following through.
  • •Physical ability to pull, push, lift, and carry up to 25 pounds, and to stand for extended periods; bend, squat, twist, and reach as needed.
Skills:LeadershipCommunicationCoachingCollaborationReliability

Company Brief

Away
Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.
Industry: Direct to Consumer Brands
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor