Manager -Tech Ops Engineering

American Express
Phoenix
Workplace: HybridFull time123,000 - 215,250 annuallyFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Leadership","Mentoring","Collaboration","Continuous improvement","Problem-solving"]

Lead strategic technical service delivery for technology operations, aligning plans with business objectives and resource allocation. Drive adoption of new technologies and operational best practices, direct system upgrades, backups, and network infrastructure maintenance, and ensure accurate documentation and reporting on incidents and performance. Manage complex technology projects and collaborate with product and business teams to deliver operational improvements, while mentoring and enabling growth across technology operations teams.

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FursaFursa
American Express
American Express
4 days ago

Manager -Tech Ops Engineering

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead strategic technical service delivery for technology operations, aligning plans with business objectives and resource allocation. Drive adoption of new technologies and operational best practices, direct system upgrades, backups, and network infrastructure maintenance, and ensure accurate documentation and reporting on incidents and performance. Manage complex technology projects and collaborate with product and business teams to deliver operational improvements, while mentoring and enabling growth across technology operations teams.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Execute strategic technical service plans aligned with business objectives, priorities, and resource allocation.
  • •Drive adoption of new technologies, best practices, and methodologies across teams.
  • •Direct implementation of system upgrades, updates, and backups and lead network infrastructure maintenance.
  • •Maintain documentation of system configurations, procedures, and troubleshooting steps and produce reports on performance, incidents, and resolutions.
  • •Lead complex technology projects and initiatives and identify areas for improvement, collaborating with product and business teams.

Pay and Benefits

Salary: 123,000 - 215,250 annually

Key Requirements

  • •Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience.
  • •Knowledge of network protocols and technologies and system administration, network configuration, and troubleshooting.
  • •Experience in cloud administration, IT asset management and automation tools and/or Site Reliability Engineering (SRE) in a technology or financial services organization.
  • •Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks.
  • •Experience leading and mentoring technology operations teams and managing technology infrastructure (servers, networks, cloud services).
Education:Bachelor's
Skills:LeadershipMentoringCollaborationContinuous improvementProblem-solving
Certifications:CompTIA A+CompTIA Network+CompTIA Security+Public cloud certification
Languages:US
Tech Stack:PowerShellPythonNetwork protocolsAWSAzureGoogle Cloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn