Dell

1 week ago

Senior Consultant, Account Services Management - Springfield, Ohio

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead AI server support execution for PowerEdge XE, combining deal governance with hands-on operational excellence. You’ll align SOWs/SLAs to delivery capabilities, manage risk and escalations, and act as an AI infrastructure SME for deployment, optimization, and performance guidance. Build repeatable support frameworks and playbooks using ITSM principles, while partnering with support, engineering, sales, logistics, and field teams to improve customer outcomes and internal processes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Lead AI server deal execution and governance by aligning SOWs/SLAs with delivery capabilities, ensuring compliance, managing risk, and overseeing escalations.
•Act as an AI infrastructure SME, advising teams and customers on deployment, optimization, and performance best practices.
•Standardize and scale AI server support operations by developing repeatable frameworks, playbooks, and delivery models.
•Drive cross-functional collaboration with support, engineering, sales, logistics, and field teams to improve processes and customer outcomes.
•Ensure operational excellence by leading reviews, resolving complex escalations, implementing corrective actions, and staying current on emerging technologies.

Travel: Low travel

Pay and Benefits

Salary: USD 170,000 - 220,000

Key Requirements

•Deep technical expertise in AI product, workloads, and infrastructure, with 8–12 years of experience in technical customer support or account management.
•Strong experience interpreting contracts, managing SOWs, and performing risk assessment for large-scale infrastructure deals.
•Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms.
•Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles.
•Bachelor’s degree in information technology, Computer Science, or related field, plus a valid driver’s license.

Experience:8-12 yearsTechnical customer supportAccount managementAI infrastructureEnterprise infrastructure

Education:Bachelor's in information technology, Computer Science, or a related field

Skills:Project managementAnalytical thinkingCommunicationStakeholder influence

Licenses:Driver's license

Certifications:PMPITIL

Languages:US

Tech Stack:PowerEdge XEPowerEdgeGPU/server architectureServersStorageNetworkingCloudITSM

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

1 week ago

Senior Consultant, Account Services Management - Springfield, Ohio

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Lead AI server deal execution and governance by aligning SOWs/SLAs with delivery capabilities, ensuring compliance, managing risk, and overseeing escalations.
•Act as an AI infrastructure SME, advising teams and customers on deployment, optimization, and performance best practices.
•Standardize and scale AI server support operations by developing repeatable frameworks, playbooks, and delivery models.
•Drive cross-functional collaboration with support, engineering, sales, logistics, and field teams to improve processes and customer outcomes.
•Ensure operational excellence by leading reviews, resolving complex escalations, implementing corrective actions, and staying current on emerging technologies.

Travel: Low travel

Pay and Benefits

Salary: USD 170,000 - 220,000

Key Requirements

•Deep technical expertise in AI product, workloads, and infrastructure, with 8–12 years of experience in technical customer support or account management.
•Strong experience interpreting contracts, managing SOWs, and performing risk assessment for large-scale infrastructure deals.
•Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms.
•Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles.
•Bachelor’s degree in information technology, Computer Science, or related field, plus a valid driver’s license.

Experience:8-12 yearsTechnical customer supportAccount managementAI infrastructureEnterprise infrastructure

Education:Bachelor's in information technology, Computer Science, or a related field

Skills:Project managementAnalytical thinkingCommunicationStakeholder influence

Licenses:Driver's license

Certifications:PMPITIL

Languages:US

Tech Stack:PowerEdge XEPowerEdgeGPU/server architectureServersStorageNetworkingCloudITSM

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor