Senior Consultant, Account Services Management - Springfield, Ohio

Dell
Ohio
Workplace: RemoteFull timeUSD 170,000 - 220,000 annuallyFunction: Consulting & AdvisoryExperience: 8-12 yearsEducation: bachelorsSkills: ["Project management","Analytical thinking","Communication","Stakeholder influence","Cross-functional collaboration"]

Lead AI server deal execution and governance for PowerEdge XE support, translating technical requirements into scalable support strategies using ITSM principles. Serve as an AI infrastructure SME, advising on deployment, optimization, and performance best practices. Build repeatable playbooks for AI server support operations, run reviews and escalations, and drive cross-functional collaboration across support, engineering, sales, logistics, and field teams to improve customer outcomes.

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Dell
Dell
2 months ago

Senior Consultant, Account Services Management - Springfield, Ohio

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Last checked: 19 minutes agoStatus: Live

Job Summary

Lead AI server deal execution and governance for PowerEdge XE support, translating technical requirements into scalable support strategies using ITSM principles. Serve as an AI infrastructure SME, advising on deployment, optimization, and performance best practices. Build repeatable playbooks for AI server support operations, run reviews and escalations, and drive cross-functional collaboration across support, engineering, sales, logistics, and field teams to improve customer outcomes.
Location: Ohio
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Lead AI server deal execution and governance by aligning SOWs/SLAs with delivery capabilities, ensuring compliance, managing risk, and overseeing escalations.
  • •Act as an AI infrastructure SME, advising teams and customers on deployment, optimization, and performance best practices.
  • •Develop repeatable frameworks, playbooks, and delivery models to standardize and scale AI server support operations.
  • •Drive cross-functional collaboration across support, engineering, sales, logistics, and field teams to improve processes and customer outcomes.
  • •Ensure operational excellence by leading reviews, resolving complex escalations, implementing corrective actions, and staying current on emerging technologies.
Travel: Medium travel

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Key Requirements

  • •Deep technical expertise in AI product, work cases, and infrastructure, with 8–12 years in technical customer support or account management supporting high-value technology clients.
  • •Strong experience interpreting contracts, managing SOWs, and assessing risk for large-scale infrastructure deals.
  • •Deep understanding of AI workloads and GPU/server architecture plus enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms.
  • •Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles.
  • •Valid driver’s license and willingness to travel periodically to customer sites for escalations or hands-on data center training.
Experience:8-12 yearsAITechnical customer supportAccount managementEnterprise infrastructureData centers
Education:Bachelor's in information technology, Computer Science, or a related field
Skills:Project managementAnalytical thinkingCommunicationStakeholder influenceCross-functional collaboration
Licenses:Driver’s license
Certifications:PMPITIL
Tech Stack:AIGPUServer architectureEnterprise infrastructurePowerEdgePowerEdge XEITSMCloudServersStorageNetworkingData center

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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