Technical Support Engineer

ConductorOne
United States
Workplace: RemoteFull timeUSD 120,000 - 140,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Empathetic communication","Problem-solving","Customer communication","Process improvement","Cross-functional collaboration"]

Help customers troubleshoot and resolve complex technical issues while developing deep product knowledge of the platform’s IAM and security capabilities. Manage the support queue, coordinate internal fixes, and deliver fast responses (goal under 1 hour). Work hands-on with HTTP APIs, authentication protocols, and integrations, using Docker and Kubernetes for containerized troubleshooting. Also run customer training, improve support processes, and use data/feedback to drive product improvements.

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FursaFursa
ConductorOne
ConductorOne
5 days ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Help customers troubleshoot and resolve complex technical issues while developing deep product knowledge of the platform’s IAM and security capabilities. Manage the support queue, coordinate internal fixes, and deliver fast responses (goal under 1 hour). Work hands-on with HTTP APIs, authentication protocols, and integrations, using Docker and Kubernetes for containerized troubleshooting. Also run customer training, improve support processes, and use data/feedback to drive product improvements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop deep product knowledge to guide and support customers, staying current on features and best practices.
  • •Serve as a technical support point of contact to troubleshoot issues, escalate when needed, and project-manage fixes with internal teams.
  • •Work through daily complex problems collaboratively, supporting the team rather than solving in isolation.
  • •Conduct customer training sessions and workshops to help customers use more robust platform features effectively.
  • •Improve processes by automating internal and customer workflows, and collect/act on customer feedback using data and analytics.

Pay and Benefits

Salary: USD 120,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3+ years in a technical support, solutions engineering, or DevOps role focused on IAM/IT/security.
  • •Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development.
  • •Solid knowledge of Docker and Kubernetes for troubleshooting containerized applications.
  • •Comfort working with on-prem infrastructure and hybrid cloud deployments.
  • •Strong communication skills with empathy for distilling complex problems and guiding customers to solutions.
Experience:3+ yearsSaaS
Skills:Empathetic communicationProblem-solvingCustomer communicationProcess improvementCross-functional collaboration
Tech Stack:HTTP APIsRESTOAuthDockerKubernetesAWS IAMMicrosoft Entra IDAzure ADActive DirectoryPythonBashGoAuthentication protocolsConnector developmentIntegration developmentIaC

Company Brief

ConductorOne
Provides identity infrastructure and access governance platform to help security and IT teams manage, automate, and secure user access across SaaS applications and cloud infrastructure.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2020
WebsiteLinkedIn