Airbus

1 day ago

Delivery Customer Care coordinator (f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Shape world-class customer experiences during the delivery of brand-new helicopters by coordinating end-to-end journeys across digital and on-site hospitality. You’ll research and profile customers, create tailored touches, manage operational touchpoints (hospitality, branding, gifts), and improve the delivery experience using feedback, reporting dashboards, and continuous digitalization of internal tools. Join a fast-paced Delivery Customer Care team at Marignane as a customer-focused communicator.

Location: France

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Design and coordinate the customer journey by researching customer profiles, creating customer “ID cards,” and preparing tailored delivery experiences.
•Collect, analyze, and leverage customer feedback to continuously improve customer satisfaction during customer-facing delivery activities.
•Manage delivery-center touchpoints including gifts/customization, promotional shop activities, visual branding, and hospitality support and setups.
•Coordinate facility management and cross-functional teams (e.g., catering, cleaning, welcome hostess support, customer room bookings, and common areas).
•Maintain and improve communication channels and reporting dashboards, optimize digital/collaborative tools, and contribute to worldwide delivery improvement initiatives.

Pay and Benefits

Perks:Health InsuranceRetirementParental Leave

Key Requirements

•Fluent French (written and spoken) at negotiation level and fluent English (written and spoken).
•Mastery of digital work suites and collaborative tools, including Google Workspace/Workspace Enterprise and modern communication tools (e.g., Slack, Teams).
•Ability to build, read, and maintain performance dashboards and track delivery activities.
•Experience creating engaging visual/written communication materials and animating online communities (intranet, Hubs, social platforms) is a plus.
•Highly organized, customer-centric mindset with strong interpersonal communication, emotional intelligence, and calm, structured problem-solving.

Skills:Customer-centric mindsetOrganizationCommunicationPresentationEmotional intelligence

Languages:FrenchEnglish

Tech Stack:Google WorkspaceSlackMicrosoft TeamsDashboardsIntranetSocial platforms

Eligibility

Security Clearance:Security clearance

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

1 day ago

Delivery Customer Care coordinator (f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: France

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Design and coordinate the customer journey by researching customer profiles, creating customer “ID cards,” and preparing tailored delivery experiences.
•Collect, analyze, and leverage customer feedback to continuously improve customer satisfaction during customer-facing delivery activities.
•Manage delivery-center touchpoints including gifts/customization, promotional shop activities, visual branding, and hospitality support and setups.
•Coordinate facility management and cross-functional teams (e.g., catering, cleaning, welcome hostess support, customer room bookings, and common areas).
•Maintain and improve communication channels and reporting dashboards, optimize digital/collaborative tools, and contribute to worldwide delivery improvement initiatives.

Pay and Benefits

Perks:Health InsuranceRetirementParental Leave

Key Requirements

•Fluent French (written and spoken) at negotiation level and fluent English (written and spoken).
•Mastery of digital work suites and collaborative tools, including Google Workspace/Workspace Enterprise and modern communication tools (e.g., Slack, Teams).
•Ability to build, read, and maintain performance dashboards and track delivery activities.
•Experience creating engaging visual/written communication materials and animating online communities (intranet, Hubs, social platforms) is a plus.
•Highly organized, customer-centric mindset with strong interpersonal communication, emotional intelligence, and calm, structured problem-solving.

Skills:Customer-centric mindsetOrganizationCommunicationPresentationEmotional intelligence

Languages:FrenchEnglish

Tech Stack:Google WorkspaceSlackMicrosoft TeamsDashboardsIntranetSocial platforms

Eligibility

Security Clearance:Security clearance

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn