Senior Customer Education Manager, Live Programs

Intercom
Chicago
Workplace: HybridFull timeUSD 140,600 - 167,900 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Adult learning","Content design","Executive presence","Stakeholder management","Program management"]

Own the live customer education program end-to-end—set vision, roadmap, and success metrics; design and deliver webinars, cohorts, workshops, and the annual Fin Academy Live event; and drive customer outcomes through continuous iteration. Partner with Deployment Services to create tailored training for Enterprise customers and coordinate with the Customer Education team to maintain a holistic curriculum. Present regularly to users through C-suite audiences and iterate based on feedback.

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FursaFursa
Intercom
Intercom
1 day ago

Senior Customer Education Manager, Live Programs

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the live customer education program end-to-end—set vision, roadmap, and success metrics; design and deliver webinars, cohorts, workshops, and the annual Fin Academy Live event; and drive customer outcomes through continuous iteration. Partner with Deployment Services to create tailored training for Enterprise customers and coordinate with the Customer Education team to maintain a holistic curriculum. Present regularly to users through C-suite audiences and iterate based on feedback.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the live education program end-to-end by defining vision, roadmap, and success metrics.
  • •Design and deliver engaging live experiences (webinars, cohorts, in-person workshops, and the annual Fin Academy Live event) to drive customer outcomes and retention.
  • •Partner with the Deployment Services team to create and deliver tailored training for Enterprise customers.
  • •Maintain a holistic training curriculum in partnership with the Customer Education team for cohesive end-to-end learning across Fin Academy offerings.
  • •Iterate on offerings to increase impact on onboarding, feature adoption, and automation rate using feedback from customers, partners, and cross-functional teams.
Travel: Medium travel

Pay and Benefits

Salary: USD 140,600 - 167,900 annually
Equity and Bonus:Equity

Key Requirements

  • •8+ years of training experience with 3–5 years in a SaaS or tech environment, including required professional services and/or customer success experience.
  • •Strong grasp of adult learning principles and best practices for effective, supportive live training.
  • •Content design skills with a proven track record of creating presentations and training that drive clear customer action.
  • •Ability to understand and clearly communicate complex, technical concepts and nuances of AI products.
  • •Superb program management with stakeholder management, SME engagement, and end-to-end project management for large initiatives.
Experience:8+ yearsSaaSTechCustomer successProfessional services
Skills:Adult learningContent designExecutive presenceStakeholder managementProgram management
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn