Principal Associate, Process Manager - PULSE Disputes

Discover Financial
Houston, Richmond
Workplace: OnsiteFull timeUSD 98,900 - 112,900 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Integrity","Problem-solving","Results orientation"]

Drive operational excellence for PULSE Disputes by optimizing complex workflows and leading process improvement initiatives in partnership with Disputes Researchers and Operations Analytics. Use analytics to identify issues, test hypotheses, and implement data-driven solutions. Build and deploy Tableau dashboards, automate work with Python scripts, and extract insights using advanced SQL, while applying strong leadership, communication, and risk-mitigation judgment.

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Discover Financial
Discover Financial
4 days ago

Principal Associate, Process Manager - PULSE Disputes

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive operational excellence for PULSE Disputes by optimizing complex workflows and leading process improvement initiatives in partnership with Disputes Researchers and Operations Analytics. Use analytics to identify issues, test hypotheses, and implement data-driven solutions. Build and deploy Tableau dashboards, automate work with Python scripts, and extract insights using advanced SQL, while applying strong leadership, communication, and risk-mitigation judgment.
Location: Houston, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Identify and implement process enhancements that drive issue resolution and mitigate operational risks.
  • •Own oversight of targeted process improvement work streams in collaboration with Operations Analytics.
  • •Use problem-solving frameworks to develop hypotheses, conduct rigorous testing, and deliver data-driven solutions.
  • •Design and deploy Tableau dashboards to surface actionable insights.
  • •Leverage Python automation and execute complex SQL queries to support implementation and monitoring.

Pay and Benefits

Salary: USD 98,900 - 112,900 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of experience with Microsoft Office or G Suite.
  • •At least 1 year of process management experience.
  • •Bachelor’s degree or military experience.
  • •At least 2 years of experience in process management (or at least 1 year in compliance or risk management).
Experience:1+ yearsRisk management
Education:Bachelor's
Skills:CommunicationLeadershipIntegrityProblem-solvingResults orientation
Certifications:LeanAgileSix SigmaBusiness Process ManagementProject Management
Tech Stack:PythonSQLTableauMicrosoft OfficeG Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn