Customer Success Manager II, UK & ireland

GoCardless
Leeds
Workplace: OnsiteFull timeGBP 37,120 - 55,680 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Strategic thinking","Communication","Listening","Collaboration","Growth mindset"]

Own a portfolio of GoCardless customers across the UK & Ireland, driving adoption, growth, and customer value throughout the lifecycle. Build account plans, map stakeholders, assess risk/opportunity, and execute strategies to increase usage and positive Net Revenue Retention. Partner with Account Management, Sales, Professional Services, Customer Advocacy, and Renewal teams to deliver implementation, time-to-value, renewals, forecasting, and expansion opportunities.

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FursaFursa
GoCardless
GoCardless
23 hours ago

Customer Success Manager II, UK & ireland

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Job Summary

Own a portfolio of GoCardless customers across the UK & Ireland, driving adoption, growth, and customer value throughout the lifecycle. Build account plans, map stakeholders, assess risk/opportunity, and execute strategies to increase usage and positive Net Revenue Retention. Partner with Account Management, Sales, Professional Services, Customer Advocacy, and Renewal teams to deliver implementation, time-to-value, renewals, forecasting, and expansion opportunities.
Location: Leeds
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the customer lifecycle and deliver value at each milestone across your book of business aligned to team KPIs.
  • •Identify opportunities to increase the breadth and depth of GoCardless usage, mapping stakeholders and creating execution plans.
  • •Drive commercial discussions and expansion by devising strategies to support positive Net Revenue Retention.
  • •Create and execute customer-specific Account Plans, and partner with Account Management and Sales to grow total book of business through analysis.
  • •Mitigate risk by managing renewals, maintaining forecasting accountability, and closing expansion opportunities across the base.

Pay and Benefits

Salary: GBP 37,120 - 55,680 annually
Perks:Medical CoverLearning BudgetParental LeaveTime OffVolunteer Days

Key Requirements

  • •4+ years experience in complex end-to-end, client-facing work.
  • •4+ years experience with CS/Sales and/or Account Management.
  • •Demonstrated ability to manage conflicting priorities in a fast-paced environment.
  • •Strong listening and verbal communication skills to respond clearly via video calls, emails, and meetings.
  • •Finance/payments industry experience is a plus, and additional languages are a plus.
Experience:4+ yearsPaymentsFinancial servicesBank paymentsOpen banking
Skills:Strategic thinkingCommunicationListeningCollaborationGrowth mindset

Company Brief

GoCardless
Provides an online payments platform that enables businesses to collect recurring and one-off payments via bank debit (ACH/Direct Debit) across multiple countries, simplifying billing, reconciliation, and global payment workflows.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
WebsiteLinkedIn