Service Advisor - Mercedes-Benz of Denver

Sonic Automotive
Denver
Workplace: OnsiteFull timeUSD 50,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Multitasking","Organizational skills","Time management"]

Serve as the key liaison between customers and skilled technicians, ensuring vehicles are diagnosed, serviced, and repaired on time. Greet customers, listen to concerns, document issues, and explain recommended repairs with clear cost estimates and timelines. Schedule appointments, coordinate service bay workflow, maintain detailed service records, process payments, and follow up to resolve any concerns. Stay current on automotive technologies and maintenance recommendations.

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Sonic Automotive
Sonic Automotive
10 hours ago

Service Advisor - Mercedes-Benz of Denver

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the key liaison between customers and skilled technicians, ensuring vehicles are diagnosed, serviced, and repaired on time. Greet customers, listen to concerns, document issues, and explain recommended repairs with clear cost estimates and timelines. Schedule appointments, coordinate service bay workflow, maintain detailed service records, process payments, and follow up to resolve any concerns. Stay current on automotive technologies and maintenance recommendations.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers, listen to concerns, and accurately document vehicle issues.
  • •Provide detailed explanations of recommended services and repairs, including estimated costs and obtaining customer approval.
  • •Schedule appointments, manage service bay availability, and coordinate with technicians to complete repairs on time.
  • •Update customers throughout the service process, provide repair timelines, and handle delays or delays communication.
  • •Create and maintain service records, prepare invoices, process payments, resolve complaints, and follow up after service to ensure satisfaction.

Pay and Benefits

Salary: USD 50,000 - 120,000 annually
Perks:MedicalDentalVisionHsa401kPaid Leave

Key Requirements

  • •All applicants must be authorized to work in the USA.
  • •Valid Driver's License and a good driving record.
  • •Ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.
  • •At least 2+ years’ experience as a Service Advisor in a high volume dealership setting.
  • •Experience using CDK and basic technical understanding of automotive systems.
Experience:2+ yearsAutomotiveDealership
Skills:Customer serviceCommunicationMultitaskingOrganizational skillsTime management
Licenses:Valid Driver's License
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn