Customer Success Manager

Juicebox
London
Workplace: OnsiteFull timeGBP 110,000 - 160,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Organization","Communication","Problem-solving","Collaboration","Customer orientation"]

Join Juicebox as the first Customer Success Manager in our London office to stand up European operations. You will onboard new customers, own renewals, create knowledge base guides, resolve ongoing issues, collaborate with Sales to grow accounts, and provide product feedback to Engineering and Product to improve Juicebox.

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FursaFursa
Juicebox
Juicebox
5 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join Juicebox as the first Customer Success Manager in our London office to stand up European operations. You will onboard new customers, own renewals, create knowledge base guides, resolve ongoing issues, collaborate with Sales to grow accounts, and provide product feedback to Engineering and Product to improve Juicebox.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard new customers to Juicebox and ensure they succeed
  • •Build out our renewal processes
  • •Create guides on best practices and update our Knowledge Base
  • •Resolve on-going customer issues, acting as true partner for them
  • •Collaborate with the Sales team to expand customer accounts

Pay and Benefits

Salary: GBP 110,000 - 160,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Deep understanding of recruiting processes and challenges
  • •Very organized, ability to manage a high number of ongoing customer threads
  • •Product-minded
  • •Located in or willing to relocate to London (in-person 5 days a week)
  • •Experience as a recruiter or sourcer
Skills:OrganizationCommunicationProblem-solvingCollaborationCustomer orientation

Company Brief

Juicebox
Juicebox builds an AI recruiting platform (PeopleGPT) that searches, scores, and automates outreach to talent across hundreds of data sources, helping recruiters and hiring teams find and engage candidates at scale.
Industry: HR Tech
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2024
WebsiteLinkedIn