Patient Scheduling Associate - Radiology

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Problem-solving","Attention to detail","Organization"]

Schedule, reschedule, and cancel radiology exams by handling inbound and outbound calls and chat with patients, physicians, and clinical site staff. Use RIS to accurately enter and update appointment details, communicate preparation instructions, and manage insurance/procedure questions using RIS filter screens. Maintain professionalism, de-escalate difficult interactions, meet call-volume quotas, and perform clerical tasks like faxing reports.

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FursaFursa
Sutherland
Sutherland
2 days ago

Patient Scheduling Associate - Radiology

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Schedule, reschedule, and cancel radiology exams by handling inbound and outbound calls and chat with patients, physicians, and clinical site staff. Use RIS to accurately enter and update appointment details, communicate preparation instructions, and manage insurance/procedure questions using RIS filter screens. Maintain professionalism, de-escalate difficult interactions, meet call-volume quotas, and perform clerical tasks like faxing reports.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Schedule, reschedule, and cancel patient radiology exams, and properly schedule all procedures based on electronic scripts and orders.
  • •Handle inbound and outgoing calls (and chat) in a courteous, professional manner, identifying self and company and communicating preparations and call-backs.
  • •Enter and maintain accurate appointment and account information in RIS, using RIS filter screens to answer questions related to insurance, procedures, and preps.
  • •Place calls to referring physicians and handle VIP physician scheduling requests; de-escalate and recover difficult interactions.
  • •Meet incoming call volume quotas and complete related clerical tasks such as faxing reports as needed.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveShuttle ServicesReferral ProgramOn-site CafeteriaMedical Suite

Key Requirements

  • •Must be 18 years or older.
  • •Have 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED (with proof).
  • •Must have a valid (not expired) government issued ID, TRN, and NIS card.
  • •Must be able to pass a criminal background check and drug test as needed.
  • •Must have flexible availability to work any day and any assigned shift weekly, and be able to train/work onsite at the Red Hills Road site.
Experience:HealthcareInsuranceBPO
Education:High School
Skills:CommunicationEmpathyProblem-solvingAttention to detailOrganization
Languages:English
Tech Stack:RISCRMMicrosoft OfficeOutlookWordExcelChatFax

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
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