Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship skills","Leadership","Teamwork","Organizational skills","Time management","Integrity","Problem-solving","Sound judgment"]

Serve as a trusted, in-branch resource for complex client servicing issues while delivering a strong client experience. Lead and coach teller teams to ensure accurate, compliant cash handling and teller-line operations, including scheduling and daily huddles. Listen for financial wellness needs, educate clients on access channels and products, and transition clients to a banker for deeper conversations. Support training and partner with branch leadership on day-to-day effectiveness and compliance.

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FursaFursa
KeyCorp
KeyCorp
3 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a trusted, in-branch resource for complex client servicing issues while delivering a strong client experience. Lead and coach teller teams to ensure accurate, compliant cash handling and teller-line operations, including scheduling and daily huddles. Listen for financial wellness needs, educate clients on access channels and products, and transition clients to a banker for deeper conversations. Support training and partner with branch leadership on day-to-day effectiveness and compliance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Resolve complex client servicing issues and provide exceptional in-branch client experience.
  • •Ensure accurate and compliant performance of teller functions while coaching other tellers.
  • •Manage day-to-day teller line operations, including scheduling, observing, and operational standards.
  • •Listen for financial wellness opportunities, educate clients on products/access channels, and transition clients to a banker.
  • •Follow compliance, audit, and security procedures; balance cash drawers and support onboarding/training of new tellers.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •Minimum of 3 years demonstrated superior client relationship skills (required).
  • •Minimum of 3 years' experience in cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, and foster teamwork and manage multiple tasks (required).
Experience:3+ years
Education:High School
Skills:Client relationship skillsLeadershipTeamworkOrganizational skillsTime managementIntegrityProblem-solvingSound judgment
Licenses:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn