DroneShield

1 week ago

Field Service Engineer (USA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Deploy, install, configure, and support advanced technical counter-drone systems in customer environments. Serve as the primary technical point of contact across the customer lifecycle, providing on-site and remote troubleshooting, system testing/commissioning, and end-user training. Partner with Sales, Product Development, and Operations to deliver successful pre-sales through post-installation support, while documenting service records and capturing customer feedback to improve reliability and performance.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Serve as the primary technical point of contact throughout the customer lifecycle, including demos, evaluations, and end-user training.
•Support Sales with technical consultations, system design reviews, and proposal validation.
•Plan, coordinate, and execute installation of complex, multi-component systems, including configuration, commissioning, testing, and validation.
•Diagnose and resolve technical issues, perform root-cause analysis, and document and escalate complex problems.
•Maintain accurate service records and documentation, capture customer feedback, and support product validation/testing and software releases.

Travel: High travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually

Key Requirements

•Bachelor’s degree or technical diploma in Engineering, Electronics, IT, or a related field (or equivalent experience).
•Experience in a field service or customer-facing technical role.
•Strong troubleshooting and problem-solving skills with independent diagnosis and escalation for complex issues.
•Proficiency with Linux and working knowledge of networking concepts (DHCP, subnetting, VPNs).
•Strong written and verbal communication skills, with the ability to work independently and collaboratively.

Education:Bachelor's

Skills:TroubleshootingProblem-solvingCommunicationCustomer-focusedDocumentation

Tech Stack:LinuxDHCPSubnettingVPNsNetworking hardwareRFTelecommunicationsElectronic systems

Eligibility

Security Clearance:Security clearance

Company Brief

DroneShield

Designs and manufactures counter-drone systems for detection, tracking, and mitigation using radar, RF, acoustic and camera sensors. Serves military, law enforcement, and critical infrastructure customers globally with integrated drone defense solutions.

Industry: Defense Technology

Company Size: Small (11 to 50 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn

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DroneShield

1 week ago

Field Service Engineer (USA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Serve as the primary technical point of contact throughout the customer lifecycle, including demos, evaluations, and end-user training.
•Support Sales with technical consultations, system design reviews, and proposal validation.
•Plan, coordinate, and execute installation of complex, multi-component systems, including configuration, commissioning, testing, and validation.
•Diagnose and resolve technical issues, perform root-cause analysis, and document and escalate complex problems.
•Maintain accurate service records and documentation, capture customer feedback, and support product validation/testing and software releases.

Travel: High travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually

Key Requirements

•Bachelor’s degree or technical diploma in Engineering, Electronics, IT, or a related field (or equivalent experience).
•Experience in a field service or customer-facing technical role.
•Strong troubleshooting and problem-solving skills with independent diagnosis and escalation for complex issues.
•Proficiency with Linux and working knowledge of networking concepts (DHCP, subnetting, VPNs).
•Strong written and verbal communication skills, with the ability to work independently and collaboratively.

Education:Bachelor's

Skills:TroubleshootingProblem-solvingCommunicationCustomer-focusedDocumentation

Tech Stack:LinuxDHCPSubnettingVPNsNetworking hardwareRFTelecommunicationsElectronic systems

Eligibility

Security Clearance:Security clearance

Company Brief

DroneShield

Industry: Defense Technology

Company Size: Small (11 to 50 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn