Customer Experience Communications Manager (UAE National)

HSBC
Dubai
Full timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Stakeholder management","Communication","Writing","Editing","Storytelling"]

Shape customer- and employee-facing communications that reinforce HSBC’s customer-centric culture. Own messaging strategy across digital journeys, branches, and customer service touchpoints, supporting product launches, service updates, and internal campaigns. Write and produce CX content, align cross-functional stakeholders, and track engagement and sentiment metrics to improve communication effectiveness, clarity, and customer trust.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

Customer Experience Communications Manager (UAE National)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Shape customer- and employee-facing communications that reinforce HSBC’s customer-centric culture. Own messaging strategy across digital journeys, branches, and customer service touchpoints, supporting product launches, service updates, and internal campaigns. Write and produce CX content, align cross-functional stakeholders, and track engagement and sentiment metrics to improve communication effectiveness, clarity, and customer trust.
Location: Dubai
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop CX communications that reinforce customer trust and confidence through progress on CX.
  • •Collaborate with cross-functional teams to ensure consistent messaging across all customer touchpoints (digital, branches, and service centers).
  • •Create internal and external CX content (newsletters, social posts, video content, and other materials).
  • •Track and analyze communication performance metrics and CX-related KPIs to improve messaging effectiveness.
  • •Shape customer-journey messaging that clarifies complex financial processes and supports engagement, retention, and long-term relationships.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •A graduation degree is essential, including UAE attestation/equivalency if issued outside the UAE.
  • •Strong stakeholder management with confident communication to senior management.
  • •Excellent writing, editing, and storytelling to translate CX improvements into clear narratives.
  • •Proven experience communicating customer experience (CX) improvements and turning insights into actionable communications.
  • •Ability to plan and deliver communications plans with timelines and cross-team coordination while producing multiple content formats with high attention to detail.
Education:Bachelor's
Skills:Stakeholder managementCommunicationWritingEditingStorytelling

Eligibility

Nationality:UAE National

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn