Anthropic

3 months ago

Customer Success Manager, Higher Education

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Strategic customer success partner for universities, guiding higher education institutions in adopting Anthropic Claude capabilities (API, Claude for Enterprise, Claude Code) to drive impact across teaching, research, and administration. Build deep relationships with university stakeholders, translate AI concepts for diverse audiences, and scale adoption through change management, enablement assets, and thought leadership across education sector.

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and maintain strategic relationships with key university decision-makers, serving as the primary point of contact between universities and Anthropic.
•Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices to guide customers to the right solutions.
•Monitor usage patterns and proactively drive adoption—identifying optimization opportunities and discovering new applications for Claude across departments and workflows.
•Develop and execute change management strategies for universities, driving adoption through Train the Trainer programs and Center of Excellence development.
•Create and maintain enablement resources—identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio.

Pay and Benefits

Salary: USD 200,000 - 260,000 annually

Perks:Paid LeaveParential LeaveFlexible Hours

Key Requirements

•5+ years of experience in higher education technology, preferably in SaaS or emerging technologies, with a strong background in Customer Success
•Demonstrated ability to navigate academic bureaucracies and build consensus among diverse stakeholders including faculty, administrators, and IT departments
•Deep understanding of higher education buying cycles, decision-making processes, and key pain points, with a track record of driving adoption across academic institutions
•Excellent communication skills with the ability to translate technical concepts for various audiences, from faculty and researchers to senior administration
•Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns

Experience:5+ yearsHigher educationSaaS

Education:Bachelor's

Skills:CommunicationRelationship buildingPresentationCustomer successStrategic thinking

Languages:English

Tech Stack:APIClaudeClaude CodeClaude for EnterpriseEnterprise SoftwareAI

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

3 months ago

Customer Success Manager, Higher Education

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and maintain strategic relationships with key university decision-makers, serving as the primary point of contact between universities and Anthropic.
•Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices to guide customers to the right solutions.
•Monitor usage patterns and proactively drive adoption—identifying optimization opportunities and discovering new applications for Claude across departments and workflows.
•Develop and execute change management strategies for universities, driving adoption through Train the Trainer programs and Center of Excellence development.
•Create and maintain enablement resources—identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio.

Pay and Benefits

Salary: USD 200,000 - 260,000 annually

Perks:Paid LeaveParential LeaveFlexible Hours

Key Requirements

•5+ years of experience in higher education technology, preferably in SaaS or emerging technologies, with a strong background in Customer Success
•Demonstrated ability to navigate academic bureaucracies and build consensus among diverse stakeholders including faculty, administrators, and IT departments
•Deep understanding of higher education buying cycles, decision-making processes, and key pain points, with a track record of driving adoption across academic institutions
•Excellent communication skills with the ability to translate technical concepts for various audiences, from faculty and researchers to senior administration
•Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns

Experience:5+ yearsHigher educationSaaS

Education:Bachelor's

Skills:CommunicationRelationship buildingPresentationCustomer successStrategic thinking

Languages:English

Tech Stack:APIClaudeClaude CodeClaude for EnterpriseEnterprise SoftwareAI

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn