Staff Product Engineer

Intercom
Berlin
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Mentoring","Leadership","Collaboration","Technical judgment","Product thinking"]

Build and scale both back-end and front-end systems for a high-growth SaaS product, contributing to technical architecture as customer demand grows. Partner with designers, product managers, researchers, and data analysts through ideation, prototyping, and implementation, balancing agility with scalability, availability, and feature-flagged releases. Raise engineering standards for performance and operational excellence, and coach, mentor, and support hiring and career development across the team.

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FursaFursa
Intercom
Intercom
10 months ago

Staff Product Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Build and scale both back-end and front-end systems for a high-growth SaaS product, contributing to technical architecture as customer demand grows. Partner with designers, product managers, researchers, and data analysts through ideation, prototyping, and implementation, balancing agility with scalability, availability, and feature-flagged releases. Raise engineering standards for performance and operational excellence, and coach, mentor, and support hiring and career development across the team.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Contribute to the team’s technical architecture and help scale systems as demand grows.
  • •Deliver across the full software development lifecycle, including ideation, prototyping, design, and implementation.
  • •Improve agility while maintaining scalability and availability through continuous deployment and feature-flagged releases.
  • •Build with modern, AI-powered developer tools that reduce friction and improve engineering productivity.
  • •Participate in hiring, mentor other engineers, and raise the bar for performance, reliability, and operational excellence.

Key Requirements

  • •Experience building and scaling SaaS products with clear product/team impact.
  • •Demonstrated ability to act as the primary technical leader for a team (2+ years).
  • •Deep knowledge of a high-level programming language (e.g., Ruby, Python, or Perl), with the ability to learn and contribute quickly.
  • •Experience with distributed systems and delivering for scalability, availability, and reliability.
  • •Collaboration experience with product teams and designers, delivering value to customers/users.
Experience:SaaSDistributed systemsProduct teams
Skills:MentoringLeadershipCollaborationTechnical judgmentProduct thinking
Tech Stack:RubyPythonPerl

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn