Service Concierge - King of Prussia, PA

Lucid Motors
United States
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Communication","Multi-tasking"]

Provide a world-class customer experience in the service center by greeting clients, answering phones, directing inquiries, and scheduling appointments based on capacity and priority. Manage open service tasks and due bills with proactive follow-up, coordinate loaner agreements and Lyft rides, and create work order pre-writes with pre-authorization signatures. Support vehicle check-in with intake walkthroughs, intake forms, and damage reporting, while maintaining accurate system logs and assisting with basic Lucid vehicle training.

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Lucid Motors
Lucid Motors
1 month ago

Service Concierge - King of Prussia, PA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide a world-class customer experience in the service center by greeting clients, answering phones, directing inquiries, and scheduling appointments based on capacity and priority. Manage open service tasks and due bills with proactive follow-up, coordinate loaner agreements and Lyft rides, and create work order pre-writes with pre-authorization signatures. Support vehicle check-in with intake walkthroughs, intake forms, and damage reporting, while maintaining accurate system logs and assisting with basic Lucid vehicle training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide world-class customer experience by greeting clients, answering phones, directing inquiries, and coordinating service communications.
  • •Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
  • •Manage open service tasks and due bills with timely follow-up, verifying concerns, scheduling appointments, and logging activities in the system.
  • •Facilitate loaner agreements, coordinate rental vehicle requests, and arrange Lyft rides as needed for customer convenience.
  • •Generate work order pre-writes with customer concerns and pre-authorization signatures, check campaigns/recalls, assist service advisors during vehicle check-in, and report damages found.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •18 years of age or older and able to work full-time, including weekends or extended hours during busy periods.
  • •Demonstrated excellence in customer service with strong problem-solving and high organization while handling multiple priorities.
  • •Excellent written and verbal communication skills.
  • •Ability to use basic computer applications (Microsoft Office) and learn proprietary DMS software.
  • •Valid driver’s license with no suspensions within the past year (additional requirements for drivers under 21).
Experience:Luxury retailAutomotive
Skills:Customer serviceProblem-solvingOrganizationCommunicationMulti-tasking
Licenses:Driver’s license
Certifications:CPR training
Languages:English
Tech Stack:Microsoft OfficeDMS softwareService Channel

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn