NTT

2 months ago

Ingeniero de Soporte Terreno (Redes/TI) / Calama

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Last checked: 21 hours agoStatus: Live

Job Summary

Provide on-site technical support in industrial environments, ensuring service continuity by handling incidents and requests efficiently. Diagnose and repair hardware, peripherals, and communications equipment; install, maintain, configure, and support end users. Resolve incidents related to printers, plotters, and related devices, manage tickets in ITSM, and collaborate on complex issue resolution. Maintain and configure networking equipment (switches, routers, access points, firewalls) and support critical systems’ supervision.

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Execute on-site technical support according to defined procedures and service levels.
•Diagnose, repair, and intervene technological equipment (hardware, peripherals, communications).
•Perform installations, maintenance, configurations, and end-user support.
•Handle and resolve incidents related to printers, plotters, and associated devices.
•Manage tickets in an ITSM platform with detailed recordkeeping, collaborating with technical teams for complex incidents.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLearning BudgetParental Leave

Key Requirements

•Degree in Telecommunications, Computer Science, Electronics, or related field.
•Reside in Calama.
•At least 3 years of on-site technical support experience.
•Experience handling incident resolution in industrial or high-demand environments.
•Proficiency in multi-purpose support across hardware, peripherals, communications, and office tools, plus monitoring tools and a valid Class B driver’s license.

Experience:3+ years

Education:

Licenses:Licencia de conducir Clase B

Tech Stack:ITSMHardwarePeripheralsCommunicationsOfimáticaEquipos de impresiónPlottersPCsImpresorasServidoresSwitchesRoutersAccess pointsFirewallsDWDMTransmisión óptica

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT