Braze

1 month ago

Messaging Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provision messaging channels across SMS/MMS, RCS, and WhatsApp; coordinate with GTM teams, Product, Sales, RevOps, and partners; optimize onboarding processes and drive automation to scale messaging operations.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Configure our customers’ messaging channel capability, including sms code procurement, globally
•Collaborate with our messaging aggregators to achieve timely delivery of codes and also manage code inventory to achieve setup target times
•Recurrent meetings with messaging aggregators to get latest updates on deliverability and marketing changes
•Be knowledgeable of market requirements for SMS and guide our customers and internal stakeholders through the setup process
•Work with Braze’s resellers and onboarding partners acting as the main point of contact for SMS provisioning

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityLearning StipendRemote Work401k

Key Requirements

•1-3 years experience in an operational role or customer support role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
•Familiarity working with SMS and email channels a plus
•Excellent communication skills, able to work with, influence and align with multiple stakeholders
•Excellent command of the English language
•A desire to be hands-on in daily work and drive accuracy through personal performance

Experience:1-3 years

Skills:CommunicationProblem-solvingCustomer-centricProcess-orientedAnalytical reportingExcelSql

Languages:English

Tech Stack:SMSSMS codes provisioningSQLExcelLookerSalesforceSlackbotsBraze ecosystem

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

Messaging Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Configure our customers’ messaging channel capability, including sms code procurement, globally
•Collaborate with our messaging aggregators to achieve timely delivery of codes and also manage code inventory to achieve setup target times
•Recurrent meetings with messaging aggregators to get latest updates on deliverability and marketing changes
•Be knowledgeable of market requirements for SMS and guide our customers and internal stakeholders through the setup process
•Work with Braze’s resellers and onboarding partners acting as the main point of contact for SMS provisioning

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityLearning StipendRemote Work401k

Key Requirements

•1-3 years experience in an operational role or customer support role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
•Familiarity working with SMS and email channels a plus
•Excellent communication skills, able to work with, influence and align with multiple stakeholders
•Excellent command of the English language
•A desire to be hands-on in daily work and drive accuracy through personal performance

Experience:1-3 years

Skills:CommunicationProblem-solvingCustomer-centricProcess-orientedAnalytical reportingExcelSql

Languages:English

Tech Stack:SMSSMS codes provisioningSQLExcelLookerSalesforceSlackbotsBraze ecosystem

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn