Customer Care Team Coordinator

Baker Hughes
Hungary
Full timeFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Proactive","Positive thinking","Fast learner","Accurate","Conscientious","Energetic","Mentoring","Communication","Analytical problem-solving"]

Coordinate day-to-day customer care operations for a Global Customer Service team, ensuring team performance metrics, timely quote/order generation, and consistent turnaround targets. Support the manager with team staffing, mentoring, feedback, training needs, and weekly meeting cadence. Lead and assist change projects, maintain customer documentation and master data, track/resolution of customer requests via case tools, and ensure transactions comply with Baker Hughes policies.

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Baker Hughes
Baker Hughes
6 days ago

Customer Care Team Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Coordinate day-to-day customer care operations for a Global Customer Service team, ensuring team performance metrics, timely quote/order generation, and consistent turnaround targets. Support the manager with team staffing, mentoring, feedback, training needs, and weekly meeting cadence. Lead and assist change projects, maintain customer documentation and master data, track/resolution of customer requests via case tools, and ensure transactions comply with Baker Hughes policies.
Location: Hungary
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Run and evaluate team performance and operational metrics, ensuring daily customer care operations.
  • •Ensure consistent quote and order generation to meet turnaround targets.
  • •Support manager with team selection, mentoring/feedback, training needs, and performance evaluation support.
  • •Lead weekly team meetings; participate in projects to introduce changes, resolve problems, standardize practices, and improve productivity.
  • •Manage inbound customer communications via case management tools, track and resolve requests, update customers on status changes, maintain customer master data, and perform security/watch-list checks as applicable.

Key Requirements

  • •Bachelor’s degree in a related area (or high school graduate/GED with at least 10 years of relevant work experience).
  • •Experience in a customer care environment.
  • •Fluent English (written and verbal) and strong soft skills for external and internal customers.
  • •Able to articulate complex process problems and drive projects/issues to clear conclusions, including navigating ambiguity.
  • •Experience with customer care systems/processes and compliance requirements (ERP and case management tools).
Experience:10+ yearsCustomer care
Skills:ProactivePositive thinkingFast learnerAccurateConscientiousEnergeticMentoringCommunicationAnalytical problem-solving
Languages:English
Tech Stack:SAPSalesforce.comCMSSecurity Check platformMicrosoft Office Applications

Company Brief

Baker Hughes
Provides oilfield equipment, technologies, and services for the energy industry, including drilling, production, and industrial solutions. Serves upstream, midstream, and downstream customers worldwide with products and services focused on efficiency and reliability.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1907
WebsiteLinkedIn