Borrower Assistant Representative I

First Commonwealth Financial
Indiana
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Analytical skills","Mathematical skills"]

Engage with borrowers to resolve repayment of past-due consumer and credit accounts within the Special Assets Department. Contact clients by phone and mail, investigate misapplied payments, and use the Collection System to prioritize delinquent accounts and document all actions. Assess borrowers’ financial capacity, recommend recovery plans ahead of charge-off, and maintain accurate delinquency records while staying current on applicable recovery regulations.

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First Commonwealth Financial
First Commonwealth Financial
4 months ago

Borrower Assistant Representative I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Engage with borrowers to resolve repayment of past-due consumer and credit accounts within the Special Assets Department. Contact clients by phone and mail, investigate misapplied payments, and use the Collection System to prioritize delinquent accounts and document all actions. Assess borrowers’ financial capacity, recommend recovery plans ahead of charge-off, and maintain accurate delinquency records while staying current on applicable recovery regulations.
Location: Indiana
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Support collection and recovery efforts on past-due consumer loans and related credit accounts.
  • •Use the Collection System to prioritize delinquent loans and maintain a satisfactory level of past-due accounts.
  • •Locate and contact delinquent borrowers to secure payments and bring accounts current; document actions with detailed notes and system codes.
  • •Resolve misapplied payments by reviewing records and transactions and ensuring proper payment crediting.
  • •Evaluate clients’ financial capacity and work with borrowers on resolution plans ahead of charge-off, including recommendations to minimize loan loss.

Key Requirements

  • •High school diploma or equivalent required.
  • •Minimum of one (1) year related experience required.
  • •Strong communication, interpersonal, computer, analytical, and mathematical skills.
  • •Must acquire and maintain knowledge of current resource recovery laws and regulations, such as the Fair Debt Collection Practices Act.
  • •Ability to wear a hands-free telephone headset.
Experience:1+ years
Education:High School
Skills:CommunicationInterpersonal skillsAnalytical skillsMathematical skills
Tech Stack:Collection System

Company Brief

First Commonwealth Financial
Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Indiana, United States
Founded: 1982
WebsiteLinkedIn