3 weeks ago

Customer Experience Concierge - Centurion Lounge - SEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deliver premium, customer-first service as a Member Service Professional at the Centurion Lounge in the SEA Airport. Welcome Card Members, take ownership of their end-to-end experience, and resolve issues with proactive solutions. Provide concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance while partnering with food and beverage lounge teams to meet member needs. Work in a fast-paced lounge environment with flexible hours.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Welcome and provide access to Card Members upon arrival at reception.
•Take ownership of the customer’s experience from beginning to end.
•Resolve customer issues or concerns to build brand loyalty.
•Provide concierge and lifestyle recommendations.
•Provide travel consultation and minimal reservation assistance, coordinating with lounge partners.

Pay and Benefits

Salary: USD 20 - 28 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirement

Key Requirements

•Minimum 1 year recent experience servicing premium customers.
•Airline, lounge, or travel industry experience, including reservation experience.
•Exceptional communication skills and the ability to delight customers in every interaction.
•Ability to listen to customer needs and offer confident recommendations to drive satisfaction.
•Resourceful and able to use the Internet effectively while providing assistance in a face-to-face environment.

Experience:1+ yearsTravel

Skills:CommunicationCustomer serviceProblem-solvingProfessionalismTeamwork

Languages:US

Tech Stack:Internet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Website

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American Express

3 weeks ago

Customer Experience Concierge - Centurion Lounge - SEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Welcome and provide access to Card Members upon arrival at reception.
•Take ownership of the customer’s experience from beginning to end.
•Resolve customer issues or concerns to build brand loyalty.
•Provide concierge and lifestyle recommendations.
•Provide travel consultation and minimal reservation assistance, coordinating with lounge partners.

Pay and Benefits

Salary: USD 20 - 28 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirement

Key Requirements

•Minimum 1 year recent experience servicing premium customers.
•Airline, lounge, or travel industry experience, including reservation experience.
•Exceptional communication skills and the ability to delight customers in every interaction.
•Ability to listen to customer needs and offer confident recommendations to drive satisfaction.
•Resourceful and able to use the Internet effectively while providing assistance in a face-to-face environment.

Experience:1+ yearsTravel

Skills:CommunicationCustomer serviceProblem-solvingProfessionalismTeamwork

Languages:US

Tech Stack:Internet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Website