Tandem

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own end-to-end success for a portfolio of provider organizations by driving long-term adoption, workflow transformation, and measurable outcomes. Lead providers through change management, build trusted relationships from frontline teams to executive stakeholders, and analyze account health to identify risks and opportunities. Serve as the provider voice inside the company, partnering with Product, Operations, and Engineering to shape playbooks, workflows, and the Provider Success operating rhythm.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of provider organizations as their primary strategic partner, driving adoption, growth, and advocacy.
•Lead workflow change by mapping stakeholders, building champions, securing executive buy-in, and driving adoption across teams, locations, specialties, and users.
•Analyze account health, adoption patterns, provider behavior, and operational friction to identify risks and opportunities.
•Lead business reviews, adoption reviews, and strategic planning conversations tied to measurable outcomes and continued platform expansion.
•Serve as the provider voice inside the company and partner with Product, Operations, and Engineering to inform what gets built and refined next.

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter Benefits

Key Requirements

•2-10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role with meaningful ownership.
•Experience owning customers after sale, including onboarding, stakeholder management, activation, expansion, retention, and escalation.
•Consultative approach to customer relationships to identify what matters and guide toward measurable outcomes.
•Comfort building process in ambiguity, including playbooks, health metrics, documentation, escalation paths, and repeatable operating rhythms.
•Strong written and verbal communication to build trust with providers, align internal teams, and drive follow-through.

Experience:2-10 yearsHealthcareBiopharmaCustomer successAccount management

Skills:Consultative communicationStakeholder managementRelationship buildingProcess buildingOwnership

Company Brief

Tandem

Builds a virtual office platform that helps remote teams connect, collaborate, and communicate in real time with presence, audio rooms, and workspace tools designed to recreate an in-person office experience online.

Industry: Enterprise Software

Website

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Tandem

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of provider organizations as their primary strategic partner, driving adoption, growth, and advocacy.
•Lead workflow change by mapping stakeholders, building champions, securing executive buy-in, and driving adoption across teams, locations, specialties, and users.
•Analyze account health, adoption patterns, provider behavior, and operational friction to identify risks and opportunities.
•Lead business reviews, adoption reviews, and strategic planning conversations tied to measurable outcomes and continued platform expansion.
•Serve as the provider voice inside the company and partner with Product, Operations, and Engineering to inform what gets built and refined next.

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter Benefits

Key Requirements

•2-10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role with meaningful ownership.
•Experience owning customers after sale, including onboarding, stakeholder management, activation, expansion, retention, and escalation.
•Consultative approach to customer relationships to identify what matters and guide toward measurable outcomes.
•Comfort building process in ambiguity, including playbooks, health metrics, documentation, escalation paths, and repeatable operating rhythms.
•Strong written and verbal communication to build trust with providers, align internal teams, and drive follow-through.

Experience:2-10 yearsHealthcareBiopharmaCustomer successAccount management

Skills:Consultative communicationStakeholder managementRelationship buildingProcess buildingOwnership

Company Brief

Tandem

Industry: Enterprise Software

Website