Senior Manager, Operations Strategy

Airwallex
Singapore
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Stakeholder management","Presentation","Analytical thinking"]

Lead data-driven, cross-functional strategic initiatives across product domains to improve operational excellence and customer experience. Partner with Product, Customer Success, and Engineering to drive continuous improvements, track KPIs, and influence senior leadership with clear, data-backed insights from Singapore-based operations.

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Airwallex
Airwallex
7 months ago

Senior Manager, Operations Strategy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead data-driven, cross-functional strategic initiatives across product domains to improve operational excellence and customer experience. Partner with Product, Customer Success, and Engineering to drive continuous improvements, track KPIs, and influence senior leadership with clear, data-backed insights from Singapore-based operations.
Location: Singapore
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Strategy & Corporate Development
Seniority: Sr. Manager level

Key Responsibilities

  • •Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations.
  • •Take a data-driven approach to problem solving; use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments.
  • •Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes.
  • •Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership.
  • •Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams.
  • •Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement.
  • •Stay up to date with industry trends and best practices in operations strategy, proactively identifying opportunities to drive operational excellence.

Key Requirements

  • •10+ years of experience, including experience with top-tier strategy/management consulting firms and preferably with a fast-growing tech startup
  • •Strong analytical and problem-solving skills
  • •Exceptional stakeholder management and influencing skills, especially with Product and Customer Success teams
  • •Self-starter who can identify and prioritize opportunities to focus on
  • •Excellent written and verbal communication and presentation skills
Experience:10+ yearsPaymentsFintechSaaSFinancial services
Education:Bachelor's
Skills:CommunicationProblem-solvingStakeholder managementPresentationAnalytical thinking
Tech Stack:SQLLookerTableauAI

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
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