Remote Customer Service Manager

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Leadership","Communication","Problem-solving","Organizational skills","Time management"]

Lead and manage remote customer service operations to deliver an exceptional client experience. Coach and develop customer service representatives, track performance and customer satisfaction metrics, and handle escalated issues with timely resolutions. Establish service standards and goals, analyze feedback and service data to drive improvements, and coordinate with operations, sales, and technology. Create performance reports, run team meetings, and support training and process enhancements in a fully remote environment.

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FursaFursa
Qureos
Qureos
2 days ago

Remote Customer Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead and manage remote customer service operations to deliver an exceptional client experience. Coach and develop customer service representatives, track performance and customer satisfaction metrics, and handle escalated issues with timely resolutions. Establish service standards and goals, analyze feedback and service data to drive improvements, and coordinate with operations, sales, and technology. Create performance reports, run team meetings, and support training and process enhancements in a fully remote environment.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop remote customer service representatives.
  • •Monitor productivity, quality, and customer satisfaction metrics to manage performance.
  • •Establish customer service standards, procedures, and performance goals.
  • •Resolve escalated customer issues and ensure timely, professional resolutions.
  • •Analyze feedback and service data to identify improvements and report team performance and customer trends.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •3+ years of experience in customer service, customer success, contact center operations, or a related field.
  • •Supervisory/management experience is preferred.
  • •Strong leadership, communication, and problem-solving skills with experience supporting remote teams.
  • •Ability to analyze customer service metrics and performance reports.
  • •Proficiency with customer service platforms/CRM systems and Microsoft Office or Google Workspace.
Experience:3+ years
Skills:LeadershipCommunicationProblem-solvingOrganizational skillsTime management
Tech Stack:CRM systemsCustomer service platformsTicketing systemsMicrosoft OfficeGoogle Workspace

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn