Head of Customer Success

Reacher
San Francisco
Workplace: OnsiteFull timeUSD 110,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Leadership","Collaboration","Data-driven","Strategic thinking"]

Lead the customer success function for a fast-growing SaaS/e-commerce platform, owning the post-sale journey from onboarding to renewal and expansion. Build scalable onboarding, drive retention and account growth, and partner with Product and Sales to improve LTV. Optimize data/tools usage (e.g., HubSpot) and oversee content, enablement, and cross-functional collaboration to accelerate revenue growth.

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FursaFursa
Reacher
Reacher
10 months ago

Head of Customer Success

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead the customer success function for a fast-growing SaaS/e-commerce platform, owning the post-sale journey from onboarding to renewal and expansion. Build scalable onboarding, drive retention and account growth, and partner with Product and Sales to improve LTV. Optimize data/tools usage (e.g., HubSpot) and oversee content, enablement, and cross-functional collaboration to accelerate revenue growth.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the vision, strategy, and execution of Customer Success across the full customer lifecycle.
  • •Build and manage onboarding and education programs that accelerate time to value.
  • •Establish health scores, monitor performance, and identify churn risks to maximize retention and account growth.
  • •Collaborate with Product and Sales to advocate for customers and increase LTV.
  • •Maximize effectiveness of tools like HubSpot and analytics platforms to drive insights and decision-making.

Pay and Benefits

Salary: USD 110,000 - 180,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •5+ years of experience in Customer Success, with 2+ years in a leadership role at a SaaS company
  • •Proven track record of scaling CS organizations and improving retention and expansion
  • •Data-savvy and confident navigating SaaS metrics and KPIs
  • •Excellent communicator with strong cross-functional collaboration skills
  • •Thrives in fast-paced, ambiguous startup environments
Experience:5+ yearsSaaSE-commerceCreator marketing
Skills:CommunicationLeadershipCollaborationData-drivenStrategic thinking
Tech Stack:HubSpotAnalytics

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Reacher
Provides a SaaS platform that helps sales and marketing teams find, verify, and engage B2B prospects with email outreach and contact discovery tools to accelerate outbound lead generation and pipeline growth.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Website