NTT

2 months ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide first-line technical guidance for reported issues by handling inquiries via phone, email, and chat. Triage, research, isolate, resolve, and follow up on incidents while acting as a liaison between clients and internal teams. Apply troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and common COTS applications. Work within ITIL incident and request management best practices, supporting a 24x7 rotational shift.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical guidance for reported problems via phone, email, and chat.
•Perform issue recognition, research, isolation, resolution, and follow-up steps.
•Participate in supportive service desk work and act as a liaison between customers and internal departments.
•Use strong troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
•Apply ITIL best practices for incident and request management while supporting 24x7 operations.

Key Requirements

•Must be a Graduate; B.Tech/B.E or a technical degree is preferred.
•1 year of international calling experience and strong communication skills.
•Strong comprehension and writing skills.
•Excellent customer handling skills.
•Comfortable working in rotational shifts with a 24x7 support window.

Education:Bachelor's

Skills:CommunicationCustomer handlingWritingTroubleshooting

Tech Stack:ITILIncident ManagementRequest ManagementMS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applicationsPhoneEmailChat

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT