Rooms Controller (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Finance & AccountingSkills: ["Communication","Interpersonal skills","Organizational skills","Problem-solving","Ability to work under pressure"]

Assign guest accommodation and manage room availability for arrivals, departures, and group bookings, ensuring personalized guest experiences. Oversee check-ins/check-outs, room status monitoring, and upselling opportunities while maintaining compliance with credit control and front-office standards. Use Alice and OperaCloud systems for communications, billing, and guest profiles, coordinate with Housekeeping and Porte Cochere operations, and handle guest inquiries, complaints, and emergency plans.

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Kerzer International
Kerzer International
1 day ago

Rooms Controller (Big Sky, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Assign guest accommodation and manage room availability for arrivals, departures, and group bookings, ensuring personalized guest experiences. Oversee check-ins/check-outs, room status monitoring, and upselling opportunities while maintaining compliance with credit control and front-office standards. Use Alice and OperaCloud systems for communications, billing, and guest profiles, coordinate with Housekeeping and Porte Cochere operations, and handle guest inquiries, complaints, and emergency plans.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting

Key Responsibilities

  • •Assign rooms for upcoming guest arrivals, maintain group bookings, and ensure room status is monitored by arrival/departure times.
  • •Perform check-ins and check-outs, complete guest registration, and manage room changes while reducing the percentage of changes.
  • •Use ALICE and OperaCloud to handle departures, billing, guest profiles, no-show charges, and to communicate staff and guest preferences.
  • •Adhere to credit control procedures, accurately enter charges to guest folios, and balance cash/credit card/float for each shift.
  • •Handle guest inquiries and complaints, support emergency plans, coordinate with Housekeeping, and run the upselling program with reporting.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeavePaid HolidaysUniformCommuter BenefitsMealSubsidized HousingDiscountsSki PassGym Membership

Key Requirements

  • •Proficiency in MS Office and call center equipment/software programs.
  • •Outstanding communication and interpersonal skills, with excellent organizational skills.
  • •Ability to work under pressure and be reliable and results-driven.
  • •Leadership skills with problem-solving ability and a goals-focused mindset.
  • •Proficient use of ALICE and Opera for daily tasks including room changes and guest itineraries.
Skills:CommunicationInterpersonal skillsOrganizational skillsProblem-solvingAbility to work under pressure
Tech Stack:MS OfficeALICEOperaCloudOperaPlanetAmerican ExpressVING

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn