Senior Customer Success Engineer I - Kubernetes

Digital Ocean
Hyderabad
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4-7 yearsSkills: ["Communication","Problem-solving","Customer-focused","Collaboration","Ownership"]

Senior Customer Success Engineer I specializes in Kubernetes and cloud infrastructure, delivering high-touch support to strategic accounts, guiding onboarding and migrations, and collaborating across Product and Engineering to improve the platform while mentoring junior engineers.

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FursaFursa
Digital Ocean
Digital Ocean
5 months ago

Senior Customer Success Engineer I - Kubernetes

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Senior Customer Success Engineer I specializes in Kubernetes and cloud infrastructure, delivering high-touch support to strategic accounts, guiding onboarding and migrations, and collaborating across Product and Engineering to improve the platform while mentoring junior engineers.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver advanced technical support for Kubernetes and cloud infrastructure, including cluster provisioning, container products, networking, scaling, workload orchestration, and container registry
  • •Troubleshoot complex production issues affecting cluster performance, pod scheduling, ingress, storage, and security
  • •Guide strategic customers through onboarding, migrations, and adoption of Kubernetes, helping them design scalable, resilient, and secure architectures while ensuring smooth production readiness and resolving complex escalations
  • •Serve as the escalation point for high-impact and business-critical Kubernetes issues, driving resolution through coordination with Engineering, and Product teams
  • •Mentor IC1/IC2 engineers and drive team growth by contributing to documentation, playbooks, and leverage automation tools to optimize workflows and knowledge sharing

Pay and Benefits

Perks:Learning BudgetEmployee AssistanceRemote Perks

Key Requirements

  • •4–7+ years of experience in technical support, SRE, DevOps, or cloud engineering roles
  • •Certified Kubernetes Administrator (CKA) with hands-on expertise in managing and troubleshooting production clusters
  • •Strong hands-on experience with Kubernetes (cluster management, deployments, troubleshooting) in production environments
  • •Deep understanding of Kubernetes components (API server, etcd, scheduler, controller manager, kubelet)
  • •Solid foundation in Linux systems, cloud infrastructure, and distributed systems
Experience:4-7 yearsCloudKubernetesSREDevOps
Skills:CommunicationProblem-solvingCustomer-focusedCollaborationOwnership
Certifications:CKACKADCKS
Languages:English
Tech Stack:KubernetesCKALinuxTerraformHelmAnsibleCI/CDGitOpsArgoCDFluxPrometheusGrafanaLokiOpenTelemetryRBACCSIEKSGKEAKS

Company Brief

Digital Ocean
Provides cloud infrastructure and developer-focused cloud services including scalable droplets, managed databases, Kubernetes, object storage, and networking to simplify deploying and managing applications for developers and small-to-medium businesses.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn