Black Box

3 weeks ago

Workforce Management Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Design, implement, and optimize workforce management strategies for data center operations at scale. Partner with Data Center Operations, Capacity Planning, HR, and Finance to improve forecasting accuracy, staffing efficiency, and labor cost optimization across multiple sites or regions. Own workforce analytics, dashboards, and standardized WFM processes, while ensuring 24/7/365 scheduling coverage, SLAs, uptime requirements, and incident response readiness.

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Develop short- and long-term workforce plans aligned with data center growth, capacity expansion, and operational demand.
•Build and maintain forecasting models for technician staffing, shift coverage, and project-based labor needs.
•Oversee 24/7/365 scheduling frameworks to ensure optimal coverage, compliance, and alignment to SLAs and uptime needs.
•Lead workforce analytics, including headcount modeling, productivity metrics, utilization rates, and labor cost analysis, and provide executive dashboards.
•Own and optimize WFM tools and processes, including integrations between WFM systems and HRIS/ticketing/capacity management tools.

Key Requirements

•Bachelor’s degree in Business, Operations, Engineering, or related field.
•8–12+ years of experience in Workforce Management, Operations Planning, or similar roles.
•3–5+ years of leadership experience managing WFM or operations teams.
•Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
•Strong analytical/modeling skills (Excel, SQL, or similar) and experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday).

Experience:8-12 yearsData centersTelecomCloudOperations planningWorkforce management

Education:Bachelor's in Business, Operations, Engineering, or related field

Skills:AnalyticalLeadershipData-driven decision-makingAutomationStakeholder collaboration

Languages:English

Tech Stack:ExcelSQLKronos/UKGNICEWorkdayHRISTicketingCapacity managementITILScheduling systemsForecasting softwareTimekeeping platformsDashboardsReporting

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

3 weeks ago

Workforce Management Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Develop short- and long-term workforce plans aligned with data center growth, capacity expansion, and operational demand.
•Build and maintain forecasting models for technician staffing, shift coverage, and project-based labor needs.
•Oversee 24/7/365 scheduling frameworks to ensure optimal coverage, compliance, and alignment to SLAs and uptime needs.
•Lead workforce analytics, including headcount modeling, productivity metrics, utilization rates, and labor cost analysis, and provide executive dashboards.
•Own and optimize WFM tools and processes, including integrations between WFM systems and HRIS/ticketing/capacity management tools.

Key Requirements

•Bachelor’s degree in Business, Operations, Engineering, or related field.
•8–12+ years of experience in Workforce Management, Operations Planning, or similar roles.
•3–5+ years of leadership experience managing WFM or operations teams.
•Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
•Strong analytical/modeling skills (Excel, SQL, or similar) and experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday).

Experience:8-12 yearsData centersTelecomCloudOperations planningWorkforce management

Education:Bachelor's in Business, Operations, Engineering, or related field

Skills:AnalyticalLeadershipData-driven decision-makingAutomationStakeholder collaboration

Languages:English

Tech Stack:ExcelSQLKronos/UKGNICEWorkdayHRISTicketingCapacity managementITILScheduling systemsForecasting softwareTimekeeping platformsDashboardsReporting

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website