Graduate Customer Success Manager

Canonical
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer-facing","Empathetic","Presentation","Organisational","Team collaboration","Problem-solving"]

Help Canonical grow a new Customer Success team by supporting customers through ticket resolution, onboarding, enablement, and value realization. You’ll identify high-risk and high-potential accounts, run multi-customer campaign efforts, and collaborate with Sales and Support on engagement plans. Own customer feedback and translate it for the product team, while guiding customers through Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and related offerings.

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FursaFursa
Canonical
Canonical
2 years ago

Graduate Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Help Canonical grow a new Customer Success team by supporting customers through ticket resolution, onboarding, enablement, and value realization. You’ll identify high-risk and high-potential accounts, run multi-customer campaign efforts, and collaborate with Sales and Support on engagement plans. Own customer feedback and translate it for the product team, while guiding customers through Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and related offerings.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Support customers by finding solutions to ticket requests.
  • •Onboard new customers and guide them through Canonical products and success processes.
  • •Enrich and maintain documentation for problem solving, Q&A, and onboarding.
  • •Drive campaigns targeting multiple customers using digital touch-points and activities.
  • •Collaborate with Sales and Support and collect customer feedback for the product team.
Travel: Low travel

Pay and Benefits

Perks:Learning BudgetAnnual BonusPaid LeaveParental LeaveEmployee Assistance

Key Requirements

  • •Customer-facing experience with an empathetic, naturally helpful approach.
  • •Passion for technology and Ubuntu/infrastructure.
  • •Strong presentation skills and the ability to clearly explain solutions to customers.
  • •Strong organisational skills, including structuring and continuously updating documentation.
  • •Team player who can collaborate effectively across internal departments.
Skills:Customer-facingEmpatheticPresentationOrganisationalTeam collaborationProblem-solving
Languages:EnglishJapaneseKoreanSpanishPortugueseGermanFrenchItalian
Tech Stack:UbuntuUbuntu ProMAASLandscapeOpenstackOpenStackCephKubernetesData applicationsOpen source infrastructure

Company Brief

Canonical
Develops and maintains Ubuntu, a leading open-source Linux distribution, and provides cloud, IoT, and enterprise support, tooling, and services to enable deployment, management, and security of infrastructure and applications.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: London, United Kingdom
Founded: 2004
WebsiteLinkedIn