Enterprise Account Manager

Retell AI
Redwood City
Workplace: OnsiteFull timeUSD 180,000 - 220,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer-facing judgment","Negotiation","Commercial reasoning","Data-driven decision-making","Executive communication"]

Own a book of enterprise accounts end-to-end, from first production call through renewal, forecasting, negotiation, and expansion. Drive net revenue retention by increasing Retell usage from pilots to production and turning adoption data into executive-facing business cases. Translate customer blockers back to Product and Engineering with revenue context. Expect strong data immersion via QBRs and usage analytics, plus executive-level customer conversations.

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FursaFursa
Retell AI
Retell AI
2 days ago

Enterprise Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own a book of enterprise accounts end-to-end, from first production call through renewal, forecasting, negotiation, and expansion. Drive net revenue retention by increasing Retell usage from pilots to production and turning adoption data into executive-facing business cases. Translate customer blockers back to Product and Engineering with revenue context. Expect strong data immersion via QBRs and usage analytics, plus executive-level customer conversations.
Location: Redwood City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own net revenue retention across a book of enterprise accounts.
  • •Manage post-launch relationships from production call through renewal, including forecasting, negotiation, and closing.
  • •Grow consumption by expanding from pilot to production and across departments/orgs.
  • •Turn usage/adoption data into business cases customers use internally to expand.
  • •Bring customer blockers to Product and Engineering with revenue attached.

Pay and Benefits

Salary: USD 180,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •2+ years in Account Management, Customer Success Management, or another post-sales role where you owned renewals or expansions at a B2B software company.
  • •Track record demonstrating account ownership, including value at start and end and what actions you took.
  • •Comfort with usage/adoption data, including reading dashboards and building commercial arguments.
  • •Ability to lead both executive-level and tough commercial conversations in the same meeting.
  • •Nice to have: experience with consumption/usage-based pricing, AI/LLMs/voice AI, or startup environments.
Experience:2+ yearsB2B SaaSStartup
Skills:Customer-facing judgmentNegotiationCommercial reasoningData-driven decision-makingExecutive communication
Tech Stack:Usage dataAdoption dashboardsQBRsAPIsIntegrationsDeployment concepts

Eligibility

Visa:H-1BTNL-1E-3F-1
Work Authorization:Sponsorship available.

Company Brief

Retell AI
Provides an AI-powered platform for creating personalized, high-quality video content from text or templates, enabling businesses and creators to scale video production and engage audiences with automated, customizable video generation tools.
Industry: Digital Media
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