Customer Contact Center Coordinator III

LexisNexis Risk Solutions
Kansas
Workplace: OnsiteFull timeUSD 44,500 - 74,100Function: Executive & General ManagementEducation: high_schoolSkills: ["Communication","Adaptability","Multi-tasking","Time management","Independent working"]

On-site at the Kansas Vital Records Office, you’ll research, process, fulfill, and ship vital records orders for VitalChek. Own timely premium and standard order fulfillment, investigate discrepancies, and handle customer contact via phone and email. You’ll follow compliance and privacy rules, report issues with systems/processes, communicate with on-site management, complete scheduled trainings/meetings, manage workload to meet processing time, and order supplies.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
2 days ago

Customer Contact Center Coordinator III

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Last checked: 2 hours agoStatus: Live

Job Summary

On-site at the Kansas Vital Records Office, you’ll research, process, fulfill, and ship vital records orders for VitalChek. Own timely premium and standard order fulfillment, investigate discrepancies, and handle customer contact via phone and email. You’ll follow compliance and privacy rules, report issues with systems/processes, communicate with on-site management, complete scheduled trainings/meetings, manage workload to meet processing time, and order supplies.
Location: Kansas
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Fulfilling VitalChek premium orders within 2 business days and fulfilling all other orders
  • •Researching discrepancies
  • •Contacting customers and answering phones/emails
  • •Following compliance and privacy rules while reporting issues with processes/systems
  • •Communicating with on-site management, attending scheduled meetings/trainings, managing workload, and ordering supplies

Pay and Benefits

Salary: USD 44,500 - 74,100

Key Requirements

  • •Strong verbal and written communication skills
  • •Ability to adapt to process changes and multi-task while managing time effectively
  • •Proficiency in web and PC-based applications
  • •Ability to work independently with minimal supervision
  • •High School Diploma or equivalent
Education:High School
Skills:CommunicationAdaptabilityMulti-taskingTime managementIndependent working
Tech Stack:Web applicationsPC applications

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn