Client Service Manager

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client service","Relationship management","Stakeholder management","Influencing","Problem-solving"]

Own end-to-end client service for transactions in a regulated environment, ensuring requests move smoothly from initiation to completion. Coordinate delivery across Transaction Services, Business Development, Coverage, and stakeholders while providing advisory support on trade practices and product options. Support client collections with risk controls, drive adoption of digital self-serve and straight-through processing, and improve service quality through metrics, root-cause actions, and transformation initiatives.

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FursaFursa
HSBC
HSBC
3 days ago

Client Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own end-to-end client service for transactions in a regulated environment, ensuring requests move smoothly from initiation to completion. Coordinate delivery across Transaction Services, Business Development, Coverage, and stakeholders while providing advisory support on trade practices and product options. Support client collections with risk controls, drive adoption of digital self-serve and straight-through processing, and improve service quality through metrics, root-cause actions, and transformation initiatives.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own end-to-end client service for transactional requirements from initiation through completion.
  • •Coordinate delivery across internal and external stakeholders as the central point of contact.
  • •Provide advisory support on trade practices and relevant product options for clients.
  • •Support collection of client payments while applying agreed controls and governance to manage operational and risk outcomes.
  • •Drive digital/self-serve adoption and improve client experience by tracking metrics, resolving recurring issues, and leading root-cause actions.

Key Requirements

  • •Strong knowledge and hands-on experience across GTS products, trade/transaction processing, and end-to-end client servicing within a regulated environment.
  • •Demonstrated client service excellence and relationship management, delivering consistently high service standards and managing client expectations.
  • •Confident stakeholder management and influencing skills across Coverage, Operations/Transaction Services, Business Development, and other stakeholders.
  • •Proven problem-solving and multi-tasking ability to prioritize in a high-volume environment, diagnose issues quickly, and drive pragmatic resolution with control and accuracy.
  • •Strong Microsoft Excel and PowerPoint skills for analysis, tracking, reporting, and clear stakeholder presentations.
Experience:Regulated environmentTrade financeClient service
Skills:Client serviceRelationship managementStakeholder managementInfluencingProblem-solving
Certifications:CDCS
Tech Stack:GTSTrade/transaction processingExcelPowerPointDigital self-serveStraight-through processing

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn