Freshworks

1 month ago

Vice President, Billing & Renewals

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and modernize Billing & Renewals into a scalable, AI-powered monetization platform, overseeing global operations across subscription, usage-based models. Drive customer retention, revenue growth, and cross-functional collaboration with Sales, CS, Product, Engineering, and Finance; build high-performing, global teams and implement governance and analytics to optimize the full revenue lifecycle. Shape pricing strategies, transform systems, and deliver measurable improvements in renewal rates, cash realization, and customer experience.

Location: San Mateo

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Define and execute the vision for a modern, scalable Billing organization that supports subscription, usage-based, consumption-based, and future monetization models.
•Lead the transformation of billing systems, processes, and operating models to improve customer experience, operational efficiency, scalability, and financial accuracy.
•Partner with Product, Pricing, Revenue Operations, Deal Desk, Finance, and Engineering teams to operationalize new products, pricing models, and go-to-market motions.
•Drive AI-powered automation and workflow optimization initiatives to reduce manual effort, improve accuracy, and accelerate revenue realization.
•Establish highly integrated quote-to-cash processes that deliver seamless customer experiences while improving operational efficiency.

Pay and Benefits

Salary: USD 300,000 - 375,000 annually

Perks:Health Insurance401k

Key Requirements

•Bachelor's degree in Business, Finance, Accounting, Operations, Engineering, or a related field required. MBA or advanced degree strongly preferred.
•15+ years of progressive leadership experience across Billing Operations, Revenue Operations, Finance Operations, Renewals, Customer Operations, or related functions.
•Minimum of 5 years leading large-scale global organizations in a senior leadership capacity.
•Proven track record of driving transformational change in high-growth SaaS, subscription, or technology businesses.
•Deep expertise in subscription, usage-based, consumption-based, and recurring revenue business models.

Experience:15+ yearsSaaSSubscriptionRecurring revenue

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementStrategic thinkingTeam leadership

Languages:English

Tech Stack:AIAutomationAnalyticsCPQCRMERP

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 month ago

Vice President, Billing & Renewals

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: San Mateo

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Define and execute the vision for a modern, scalable Billing organization that supports subscription, usage-based, consumption-based, and future monetization models.
•Lead the transformation of billing systems, processes, and operating models to improve customer experience, operational efficiency, scalability, and financial accuracy.
•Partner with Product, Pricing, Revenue Operations, Deal Desk, Finance, and Engineering teams to operationalize new products, pricing models, and go-to-market motions.
•Drive AI-powered automation and workflow optimization initiatives to reduce manual effort, improve accuracy, and accelerate revenue realization.
•Establish highly integrated quote-to-cash processes that deliver seamless customer experiences while improving operational efficiency.

Pay and Benefits

Salary: USD 300,000 - 375,000 annually

Perks:Health Insurance401k

Key Requirements

•Bachelor's degree in Business, Finance, Accounting, Operations, Engineering, or a related field required. MBA or advanced degree strongly preferred.
•15+ years of progressive leadership experience across Billing Operations, Revenue Operations, Finance Operations, Renewals, Customer Operations, or related functions.
•Minimum of 5 years leading large-scale global organizations in a senior leadership capacity.
•Proven track record of driving transformational change in high-growth SaaS, subscription, or technology businesses.
•Deep expertise in subscription, usage-based, consumption-based, and recurring revenue business models.

Experience:15+ yearsSaaSSubscriptionRecurring revenue

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementStrategic thinkingTeam leadership

Languages:English

Tech Stack:AIAutomationAnalyticsCPQCRMERP

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor